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Simify

SimsDirect

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Back to simsdirect.com.au

SimsDirect aka Simify

Once your eSIM has been installed, it&#x2019;s locked to that device and can&#x2019;t be moved to another one.If you&#x2019;ve installed it but haven&#x2019;t activated or used it yet, reach out to us. In most cases, we can cancel and resend a new eSIM so you can install it on a different phone. (This isn&#x2019;t available for all eSIMs, but we&#x2019;ll do our best to help!)&#x1F4A1;&#xA0;Lost phone or broken device? No worries, we can usually replace your eSIM for the remaining days of your plan&#xA0;so long as it has not expired yet. Just contact us via live chat or email, and we&#x2019;ll get it sorted for you.

Once your eSIM has been installed, it’s locked to that device and can’t be moved to another one. If you’ve installed it but haven’t activated or used it yet, reach out to us. In most cases, we can cancel and resend a new eSIM so you can install it on

Can I transfer/swap my eSIM onto another device?

1. eSIM Basics: Everything You Need to Know📱

When should I install my eSIM?

Getting Started - How do I install and activate my eSIM?

When should I buy my eSIM?

How do I set up my eSIM on an Android device?

Can I Install My eSIM Before I Fly Overseas?

I Think I Accidentally Activated My eSIM At Home

eSIM FAQs

How Do I Check My Data Balance? 📊

📲 Getting started with eSIM (install and activate)

The Simify eSIM Knowledge Hub

🌍 Simify eSIM Help Center (WIP)

What’s an eSIM? - Digital SIM 101

eSIM Compatibility & Network Unlock Checker

Install before you travel vs Activate on Arrival

Unlimited vs Fixed Plans - Fair Usage Policy & speed rules

How much data do I need?

Can I use separate eSIMs on different phones?

What is an in-built VPN and how does it work?

eSIM APN Reference List

Will I have coverage while I'm on a cruise or out at sea?

Finding the right eSIM for your trip

Can I choose which network my eSIM connects to?

When should I buy my eSIM? (expiry windows 180 Days)

When will my eSIM activate / when does validity start?

Can I install before I fly?

I think I accidentally activated at home

Install your eSIM on iPhone (iOS 26) via the Simify App

Install your eSIM on iPhone (iOS 26) via QR code

Install your eSIM on iPhone (iOS 26) Manual Install (LPA String)

Activate your eSIM on iPhone (iOS 26) when you land in a covered country

Fix common iOS issues on iPhone (iOS 26) - Data Roaming, Mobile Data Switching OFF

Check data usage on iPhone (iOS 26) and Android

iMessage & FaceTime setup - avoid roaming charges on iPhone (iOS 26)

How do I set up an eSIM on an iOS/Apple device?

2. iPhone Setup & Guides (iOS) 🍏

Android - Samsung - eSIM installation & Activation

Android - Google Pixel - eSIM installation & Activation

Fix common Android issues on Android -  Data Roaming, Mobile Data Switching OFF

Check data usage on Android

How to Track Your eSIM Data Usage on Android

3. Android Setup & Guides (Samsung, Pixel & more) 🤖

It says ‘invalid’ or ‘expired’ when I try to install my eSIM

My eSIM is installed but I can’t get data

My hotspot isn’t working

I’m getting a PDP error when trying to connect

I can’t find my Simify eSIM on my device

Slow speed / throttled data

My eSIM is stuck on “Activating”

4. Common eSIM Issues (and How to Solve Them) 🛠️

Need More Data or Days? Easy Fix!

Coverage & Data Speeds - What to expect overseas

Do I need multiple eSIMs to cover my trip?

How to avoid roaming fees with my home SIM while using a travel eSIM?

How do I keep my home number for calls and texts while overseas?

How do I make calls and texts without roaming fees?

Save Your Data! Switch Off Background App Activity

5. Using Your eSIM While Travelling 🗺️

Using the Simify App (New!)

Navigating the Simify Website

Navigating the Simify Help Center

Using the Simify eSIM Customer Portal

6. Tools & Navigation ⚙️

Terms of service

How do I cancel my order?

Money Back Guarantee & Refund Policy

Currencies & Promos - Payments, discounts & refunds

7. Terms of Service 📜

I need to talk to someone - how can I contact Simify?

Can I get a discount? Are there any sales/promotions happening?

My eSIM email didn’t arrive / resend email

Change / Correct my email on the order

Send feedback & feature ideas

8. Support & Contact Us 📧 Live Chat Support (24/7 response)

Can I transfer/swap my eSIM onto another device?Updated 21 hours ago