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Simify

SimsDirect

Back to simify.com

Back to simsdirect.com.au

SimsDirect aka Simify

If you have already installed your eSIM on a device, you cannot switch it to another device.If you have installed the eSIM but have not yet activated and used it, we can cancel the eSIM and have a new one sent to you so you can use it on another device.This is only applicable to certain eSIMs (not all of them).If you would like to cancel an eSIM and get a new one, please contact us via email or live chat, and our support team can sort this out for you.

If you have already installed your eSIM on a device, you cannot switch it to another device. If you have installed the eSIM but have not yet activated and used it, we can cancel the eSIM and have a new one sent to you so you can use it on another dev

Can I transfer/swap my eSIM onto another device?

When should I install my eSIM?

How do I set up an eSIM on an iOS/Apple device?

How do I set up my eSIM on an Android device?

Getting Started - How do I install and activate my eSIM?

📲 Getting started with eSIM (install and activate)

My eSIM is not working

🛠 Not working! Troubleshooting

How do I make calls and texts without roaming fees?

How do I keep my home number for calls and texts while overseas?

Will I still be able to receive and send iMessages using a travel eSIM?

☎️ Calling and texting with eSIM

How do I cancel my order?

Do you have a phone number I can call?

My eSIM has not been delivered. I have not received my eSIM email. When should I receive it?

Is my device eSIM compatible?

It says 'invalid' or 'expired' when I try to install my eSIM

How to keep track of your data usage from your phone settings

What carriers and networks will I be connected to?

Do I need multiple eSIMs to cover my trip?

Finding the right eSIM for your trip

Fair Usage Policy for Unlimited eSIMs

Can I extend my data or days with a top-up?

How to avoid roaming fees with my home SIM while using a travel eSIM?

How much data do I need?

When will my eSIM activate? When will my validity start?

Money Back Guarantee & Refund Policy

What happens if I run out of data?

What data speeds will I have overseas?

Can I get a discount? Are there any sales/promotions happening?

Can I use seperate eSIMs on different phones?

How do I find my APN settings for my eSIM?

I keep getting "out of balance" messages or needing to contact my provider

What is an in-built VPN and how does it work?

I gave the wrong email address or I want to update my email address what do I do?

Can I transfer/swap my eSIM onto another device?Updated 2 hours ago