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How do I cancel my order?

How to Cancel Your Order. To cancel your order, please reach out to our team and provide the following:. The reason for your cancellation. Your order number. The email address used to place the order. Cancelling an eSIM Order. If your eSIM has not be

Do you have a phone number I can call?

We don't have a phone line for customer support. ☎️. Don't worry, though; the best way to reach us is via Live Chat 💬 on our website. 😊

My eSIM has not been delivered. I have not received my eSIM email. When should I receive it?

Your eSIM is usually emailed to you within a few minutes after placing your order. 📩. Sometimes, your instructions, along with your QR code and activation details, may land in your spam or junk folder so please be sure to check there first. If you s

Is my device eSIM compatible?

What Is An Unlocked Device? ⇢ If your device is unlocked, it can connect to any carrier's network. For example, if you bought your phone from Telstra, Optus, or AT&T, it's highly likely that it is locked, and our eSIMs will not work in it. If you bou

It says 'invalid' or 'expired' when I try to install my eSIM

What to do if you're scanning your QR code and it's coming up with a message that looks something like this 👇. It's likely this message is coming up because the QR code had been scanned successfully, and the eSIM is already in your phone 📱. Head to

How to keep track of your data usage from your phone settings

Apple. Settings > Mobile > Scroll to find Current Period Roaming. Android. Settings > Connections > Data Usage > Billing Cycle and data warning > Select the period from the day you started using the SIM to the current day. Save and your data usage wi

What carriers and networks will I be connected to?

Our eSIMs connect to local networks in the country you are travelling to. This will ensure you have the best coverage and most reliable connection while travelling (much better than roaming from your home carrier). Depending on your location, our Tra

Do I need multiple eSIMs to cover my trip?

You may need to purchase multiple eSIMs to cover all the countries you visit or multiple plans to cover the full duration of your trip. If you're going for more than 90 days and the maximum amount of days the plan works for is 90, you can purchase 2

Finding the right eSIM for your trip

To find the best eSIM for your trip, you must be clear on which countries you are going to and how long you will stay in each country. The best way to find the right plan for your trip is to search the country or region you are travelling to on the w

Fair Usage Policy for Unlimited eSIMs

Fair Usage Policies are set by our suppliers to ensure that all users enjoy stable and reliable network access. These policies help manage network traffic and prevent heavy data usage from affecting others on the same network. For unlimited eSIMs, us

Can I extend my data or days with a top-up?

Yes, you will be able to extend your data or days at any time with an eSIM.You can always come back to the website at any time, no matter where you are, and repurchase a new eSIM plan that will be up and running within minutes. We do not have the abi

How to avoid roaming fees with my home SIM while using a travel eSIM?

When you purchase a new travel eSIM you can either keep your home plan in your device or remove it entirely. Many travellers opt to keep their home plan on their device; however, there are some important steps to take to ensure you do not get charged

How much data do I need?

There are three types of data users when travelling. 1. The lite user. Uses Google Maps, general web browsing and internet messaging and calls. We recommend 1-10GB options if you are a lite user. 2. The average user. Everything a lite user does, plus

When will my eSIM activate? When will my validity start?

In most cases, your eSIM will only activate once you land at your destination and your device connects to a local network. You can find when your eSIM will activate and your validity will start in your eSIM email above the QR code. Restart your devic

Money Back Guarantee & Refund Policy

We always put our customers first in everything we do. We're here for you and will listen to your feedback. We promise:. Manufacturing issues and network problems can happen, and sometimes they can’t be resolved. That’s why we offer a money-back guar

Can I transfer/swap my eSIM onto another device?

If you have already installed your eSIM on a device, you cannot switch it to another device. If you have installed the eSIM but have not yet activated and used it, we can cancel the eSIM and have a new one sent to you so you can use it on another dev

What happens if I run out of data?

If you've used up your allocated data, your eSIM/SIM card will stop working. You will not be charged anything extra as all of our plans are prepaid!. We currently don't have recharges available - if you're overseas and have an eSIM compatible device,

What data speeds will I have overseas?

Your data speed can vary depending on several factors, including your location, your device, the network you're connected to, and the current performance of the local provider. 📶. In most cases, you’ll enjoy 5G/4G speeds, while some areas or network

Can I get a discount? Are there any sales/promotions happening?

Yes! We always have different offers on eSIMs throughout the year so keep an eye out on our website & socials. You can always take advantage of the following evergreen promotions at any time:.

Can I use seperate eSIMs on different phones?

Yes! You can purchase multiple eSIMs in one order from our website and use them on different devices as you please. All of the eSIMs you purchased will be delivered to the email you used to place your order. From there you can follow the installation

How do I find my APN settings for my eSIM?

Here's how to find the correct APN settings for your eSIM. eSIMs will automatically apply the correct APN settings when you install and activate; however, this can sometimes not happen, and you need to check/update them manually. To check your APN se

I keep getting "out of balance" messages or needing to contact my provider

You may receive automated "out of credit/balance" texts or messages from some telecoms. As long as your purchased data and call allocations are working, you can ignore these messages. These notifications occur because we apply a bundle to your SIM/eS

What is an in-built VPN and how does it work?

Some of our eSIMs come with an in-built VPN that routes your internet usage via another country. This is available with all our our Asia eSIMs and SIM Cards, especially if they work in China, Hong Kong, Macau or Taiwan. This is to route your data aro

I gave the wrong email address or I want to update my email address what do I do?

Contact our team, and we can change the email associated with your order and resend your order details to the correct email address.

What will my data speed be? What is my unlimited speed?

All of our eSIMs come with 4G and 5G speeds, which can vary from 20-150 Mbps depending on the product you purchased and the country you are in. If you purchased a 'fixed' eSIM with a certain amount of data to use in a certain number of days (for exam

How do I set up my eSIM on an Android device?

Download Offline Android Guide.

Can I Install My eSIM Before I Fly Overseas?

There's a couple parts to firing up one of our eSIMs 🔥📱. ➡️ There’s the installation and the activation 👇. Installation:By this we mean scanning the QR code itself and seeing the eSIM appear in your phone’s SIM menu. While scanning, your phone mig

I Think I Accidentally Activated My eSIM At Home

No need to worry! Our eSIMs can't complete activation until it has a local network to connect to; it won't work anywhere else 🌐 This also means your plan won't start until this step is completed; you can't accidentally activate it, unless you're in

What Currencies Do You Accept?

🌍We currently offer options to purchase using $AUD, $CAD, €EUR, £GBP, $NZD and $USD

eSIM FAQs

An eSIM (embedded SIM) is a small chip that is built into newer models of mobile phones, tablets, and other technology. You can check the list of compatible devices here. Unlike a traditional SIM, you do not need to buy a physical card and insert it

How to Access and Use Our eSIM Customer Portal

Here's some info on how to make the most of our Customer Portal's features. Whether you need to install and activate your eSIM, check your remaining data, find answers to common questions, or chat with our friendly support team, we've got you covered

How Do I Check My Data Balance? 📊

There's a couple of ways you can double check how much data you've used / how much you have left ⬇️ 1. Checking Internally In Your Device 📱. 2. Checking Inside Your Customer PortalYou can also track your data balance inside your customer portal. Sim