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How do I cancel my order?

To cancel your order, please get in touch with our team with the following information:. Cancelling an eSIM order:. Cancelling/returning a physical SIM Card order:. If your physical SIM Card has already been dispatched and is either on its way or has

Do you have a phone number I can call?

We don't have a phone line for customer support. Don't worry, though; the best way to reach us is via Live Chat on our website. 😊

My eSIM has not been delivered. I have not received my eSIM email. When should I receive it?

Your eSIM is usually emailed to you within a few minutes after placing your order. Sometimes, your instructions, as well as your eSIM QR code and details for activation, go to the spam folder in your email. Please check your spam folder. If it is not

How do I change my activation date for my SIM Card?

Some of our physical SIM cards require an activation date to be selected during checkout. However, most of our eSIMs and other physical SIM cards do not require an activation date to work when you land. If you need to change the activation date, plea

Is my device eSIM compatible?

What Is An Unlocked Device? ⇢ If your device is unlocked, it can connect to any carrier's network. For example, if you bought your phone from Telstra, Optus, or AT&T, it's highly likely that it is locked, and our eSIMs will not work in it. If you bou

It says 'invalid' or 'expired' when I try to install my eSIM

What to do if you're scanning your QR code and it's coming up with a message that looks something like this 👇. It's likely this message is coming up because the QR code had been scanned successfully, and the eSIM is already in your phone 📱. Head to

How to keep track of your data usage from your phone settings

Apple. Settings > Mobile > Scroll to find Current Period Roaming. Android. Settings > Connections > Data Usage > Billing Cycle and data warning > Select the period from the day you started using the SIM to the current day. Save and your data usage wi

What carriers and networks will I be connected to?

Our eSIMs and SIM Cards connect to local networks in the country you are travelling to. This will ensure you have the best coverage and most reliable connection while travelling (much better than roaming from your home carrier). Depending on your loc

Do I need multiple eSIMs to cover my trip?

You may need to purchase multiple eSIMs to cover all the countries you visit or multiple plans to cover the full duration of your trip. If you're going for more than 30 days and the maximum amount of days the plan works for is 30, you can purchase 2

Australian Domestic Shipping & Delivery

eSIMs are delivered instantly by email for free. These times are applied once we have sent the parcel to Australia Post. These are estimated times and may vary depending on Australia Post. We ship from Sydney via Australia Post Domestic Letter Servic

Finding the right SIM or eSIM for your trip

To find the best eSIM or SIM Cards for your trip, you must be clear on which countries you are going to and how long you will stay in each country. The best way to find the right plan for your trip is to search the country or region you are travellin

Fair Usage Policy for Unlimited eSIMs

Fair Usage Policies are set by our suppliers and ensure that unlimited plans are used fairly, preventing network impact from excessive data use. For unlimited eSIMs, high data use in a day may slow your speeds until the next morning.This policy reset

Can I hotspot/tether from my eSIM/SIM Card?

It depends on the product! You can find the details under "Quick Info" for eSIMs and under "What's Included?" for SIM cards. If your eSIM/SIM Card is hotspot/tether enabled. You can share as much data as you please to as many devices as you please.

Can I extend my data or days with a top-up?

Yes, you will be able to extend your data or days at any time with an eSIM.You can always come back to the website at any time, no matter where you are, and repurchase a new eSIM plan that will be up and running within minutes. We do not have the abi

How to avoid roaming fees with my home SIM while using a travel eSIM?

When you purchase a new travel eSIM or SIM Card you can either keep your home plan in your device or remove it entirely. Many travellers opt to keep their home plan on their device; however, there are some important steps to take to ensure you do not

How much data do I need?

There are three types of data users when travelling. 1. The lite user. Uses Google Maps, general web browsing and internet messaging and calls. We recommend 1-10GB options if you are a lite user. 2. The average user. Everything a lite user does, plus

When will my eSIM activate? When will my validity start?

In most cases, your eSIM will only activate once you land at your destination and your device connects to a local network. You can find when your eSIM will activate and your validity will start in your eSIM email above the QR code. Restart your devic

Money Back Guarantee & Refund Policy

We have a 100% Money-Back Guarantee policy that covers you for a full refund if your SIM or eSIM is not working how it is meant to. Please be aware that in order for the Money-Back Guarantee to be valid, you MUST have :. We try to put our customers f

Can I transfer/swap my eSIM onto another device?

If you have already installed your eSIM on a device, you cannot switch it to another device. If you have installed the eSIM but have not yet activated and used it, we can cancel the eSIM and have a new one sent to you so you can use it on another dev

What happens if I run out of data?

If you've used up your allocated data, your eSIM/SIM card will stop working. You will not be charged anything extra as all of our plans are prepaid!. We currently don't have recharges available - if you're overseas and have an eSIM compatible device,

What data speeds will I have overseas?

Your data speed depends on a number of factors including your location, your device, what network you're connected to and current status of the network provider. In most cases, you'll have access to 4G/LTE speeds with some places/providers offering 3

Can I get a discount? Are there any sales/promotions happening?

Yes! We always have different offers on eSIMs and SIM Cards throughout the year so keep an eye out on our website & socials. You can always take advantage of the following evergreen promotions at any time:.

Can I use seperate eSIMs on different phones?

Yes! You can purchase multiple eSIMs in one order from our website and use them on different devices as you please. All of the eSIMs you purchased will be delivered to the email you used to place your order. From there you can follow the installation

How do I find my APN settings for my eSIM?

Here's how to find the correct APN settings for your eSIM. eSIMs will automatically apply the correct APN settings when you install and activate; however, this can sometimes not happen, and you need to check/update them manually. To check your APN se

I keep getting "out of balance" messages or needing to contact my provider

You may receive automated "out of credit/balance" texts or messages from some telecoms. As long as your purchased data and call allocations are working, you can ignore these messages. These notifications occur because we apply a bundle to your SIM/eS

How do I activate my physical SIM Card?

What is an in-built VPN and how does it work?

Some of our eSIMs come with an in-built VPN that routes your internet usage via another country. This is available with all our our Asia eSIMs and SIM Cards, especially if they work in China, Hong Kong, Macau or Taiwan. This is to route your data aro

When should I insert my physical SIM card?

We suggest you insert your new Travel SIM Card on the day you fly to your destination. You can insert the SIM card at home so that when you land, the SIM card is ready to go. Please remember that if your new travel SIM card works in your home country

I gave the wrong email address or I want to update my email address what do I do?

Contact our team, and we can change the email associated with your order and resend your order details to the correct email address.

What will my data speed be? What is my unlimited speed?

All of our eSIMs and SIM cards come with 4G and 5G speeds, which can vary from 20-150 Mbps depending on the product you purchased and the country you are in. If you purchased a 'fixed' eSIM or SIM card with a certain amount of data to use in a certai

How do I set up my eSIM on an Android device?

Download Offline Android Guide.