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To cancel your order, please contact our team and provide:. Your order number. The email address used at checkout. The reason for your cancellation. If your eSIM has not been installed, we can cancel and refund your order in full once your request is

<h3 data-start="126" data-end="156" id="isPasted">How to Cancel Your Order</h3>To cancel your order, please contact our team and provide:<ul data-start="219" data-end="328"><li data-start="219" data-end="244">Your order number</li><li data-start="245" data-end="287">The email address used at checkout</li><li data-start="288" data-end="328">The reason for your cancellation</li></ul><h3 data-start="330" data-end="360" id="cancelling-an-esim-order">Cancelling an eSIM Order</h3>If your eSIM has not been installed, we can cancel and refund your order in full once your request is received.If your eSIM has already been installed and activated, we can still process a partial refund based on the remaining data or days left on your plan.&#x1F4AC; Need help? Reach out to us via live chat or email at <a data-start="710" data-end="726" rel="noopener">hello@simify.com</a>, and our support team will sort it out for you as soon as we can.

How do I cancel my order?

100% Money-Back Guarantee. At Simify, we always put our customers first. We’re here to listen, support, and ensure you have the best possible experience staying connected abroad. We promise:. To honour our Money-Back Guarantee if you’ve cooperated wi

100% Money-Back Guarantee<h3 data-start="245" data-end="273" id="what-does-this-mean">What Does This Mean?</h3>At Simify, we always put our customers first. We&#x2019;re here to listen, support, and ensure you have the best possible experience staying connected abroad.We promise:<ul data-start="443" data-end="712"><li data-start="443" data-end="601">To honour our Money-Back Guarantee if you&#x2019;ve cooperated with us &#x2014; we just want to understand what happened so we can continue improving our service.</li><li data-start="602" data-end="712">To always try to make things right. Your experience matters to us, and we&#x2019;ll do everything we can to help.</li></ul><hr data-start="714" data-end="717"><h3 data-start="719" data-end="773" id="why-do-we-offer-a-100-money-back-guarantee">Why Do We Offer a 100% Money-Back Guarantee?</h3>Even with the best products, network issues or setup challenges can sometimes happen. That&#x2019;s why we back all our eSIMs with a Money-Back Guarantee &#x2014; so you&#x2019;re protected in case something doesn&#x2019;t work as expected.We never want our customers to be left empty-handed.To qualify, we just ask for your cooperation by:<ul data-start="1101" data-end="1339"><li data-start="1101" data-end="1189">Contacting us while you&#x2019;re overseas (via Wi-Fi if needed) if your eSIM doesn&#x2019;t work.</li><li data-start="1190" data-end="1339">If you can&#x2019;t reach us during your trip, please take screenshots of any error messages and your APN settings so we can assist you once you return.</li></ul><hr data-start="1341" data-end="1344"><h2 data-start="1346" data-end="1376" id="refund-policy-for-esims">Refund Policy for eSIMs</h2><h3 data-start="1378" data-end="1414" id="refund-for-change-of-plans">Refund for Change of Plans</h3>If your travel plans change and you no longer need your eSIM, we&#x2019;re happy to offer a full refund.Requirements for a Full Refund:<ul data-start="1558" data-end="1821"><li data-start="1558" data-end="1618">The eSIM was purchased directly from the Simify website.</li><li data-start="1619" data-end="1655">The eSIM has not been activated.</li><li data-start="1656" data-end="1707">The purchase was made within the last 6 months.</li><li data-start="1708" data-end="1821">If the eSIM has already been activated or used, we&#x2019;ll review your case to provide the best possible solution but a full refund may not be guaranteed.</li></ul><hr data-start="1823" data-end="1826"><h3 data-start="1828" data-end="1876" id="refund-for-device-compatibility-issues">Refund for Device Compatibility Issues</h3>If you&#x2019;ve purchased an eSIM and later discovered that your device is incompatible or locked, we&#x2019;ll gladly issue a full refund.Requirements for a Full Refund:<ul data-start="2049" data-end="2279"><li data-start="2049" data-end="2085">The eSIM has not been installed.</li><li data-start="2086" data-end="2126">No data from the plan has been used.</li><li data-start="2127" data-end="2179">The eSIM was purchased within the last 6 months.</li><li data-start="2180" data-end="2279">You provide a screenshot or relevant information confirming the device incompatibility or if it is locked to your provider.</li></ul><hr data-start="2281" data-end="2284"><h3 data-start="2286" data-end="2326" id="refund-for-connection-problems">Refund for Connection Problems</h3>If your eSIM doesn&#x2019;t work due to connection issues or unstable network conditions in your destination country, we may offer a partial or full refund depending on the situation.Before Requesting a Refund:<ul data-start="2545" data-end="2781"><li data-start="2545" data-end="2652">Please contact our Customer Support Team via <a data-start="2594" data-end="2610" rel="noopener">hello@simify.com</a> or Live Chat to report the issue.</li><li data-start="2653" data-end="2714">Refund requests made after your trip may not be eligible.</li><li data-start="2715" data-end="2781">A partial or full refund may be issued based on the data used.</li></ul><hr data-start="2783" data-end="2786"><h3 data-start="2788" data-end="2841" id="situations-where-a-refund-is-not-guaranteed">Situations Where a Refund is Not Guaranteed</h3><ul data-start="2842" data-end="3143"><li data-start="2842" data-end="2913">You didn&#x2019;t read the product details or expected different features.</li><li data-start="2914" data-end="3004">Your device is incompatible, locked, or has restrictions preventing eSIM installation.</li><li data-start="3005" data-end="3075">You deleted your eSIM profile or installed it on the wrong device.</li><li data-start="3076" data-end="3143">You used all your purchased data or exceeded fair usage limits.</li></ul><hr data-start="3145" data-end="3148"><h2 data-start="3150" data-end="3182" id="how-to-request-a-refund">How to Request a Refund</h2>To request a refund for your eSIM, please contact us and provide the following information:<ul data-start="3277" data-end="3554"><li data-start="3277" data-end="3319">Your order number and eSIM details</li><li data-start="3320" data-end="3349">Your current location</li><li data-start="3350" data-end="3414">Your phone model and confirmation that it&#x2019;s unlocked</li><li data-start="3415" data-end="3493">Screenshots of your APN and Network Settings and your data balance</li><li data-start="3494" data-end="3554">A brief description of the issue you&#x2019;re experiencing</li></ul><hr data-start="3556" data-end="3559"><h3 data-start="3561" data-end="3579" id="refund-for-physical-sims">Refund for Physical SIMs</h3>If you&#x2019;ve purchased an physical SIM from us before, we can check your order to confirm if it hasn&#x2019;t been activated or used yet. If eligible, we can issue a refund or provide a gift card you can use toward purchasing a new eSIM &#x2014; as long as your device is eSIM-compatible.

Money Back Guarantee & Refund Policy

At Simify, we always have great deals to help you save on your next trip ✨Here’s everything you need to know about our promos and discounts:. We regularly run seasonal offers, bundle discounts, and special deals across our website.Promotions change o

<h1 data-start="98" data-end="155" id="isPasted"> </h1>At Simify, we always have great deals to help you save on your next trip &#x2728; Here&#x2019;s everything you need to know about our promos and discounts: <hr data-start="302" data-end="305"><h2 data-start="307" data-end="335" id="-ongoing-promotions">&#x1F4B8; Ongoing Promotions</h2>We regularly run seasonal offers, bundle discounts, and special deals across our website. Promotions change often, so feel free to check our homepage or product pages for the latest offers. <hr data-start="529" data-end="532"><h2 data-start="534" data-end="582" id="-first-time-customer-discount-10-off">&#x1F389; First-Time Customer Discount (10% Off)</h2>If you&apos;re a new customer, enjoy&#xA0;10% off your first purchase. This code is available directly on our website and applies automatically or via signup. <hr data-start="739" data-end="742"><h2 data-start="744" data-end="783" id="-refer-a-friend--earn-rewards">&#x1F91D; Refer a Friend &#x2013; Earn Rewards</h2>Share Simify with your friends! Every successful referral earns you rewards, and your friend receives a discount too &#x1F64C; You can find full details on our Refer &amp; Earn section on the website. <hr data-start="983" data-end="986"><h2 data-start="988" data-end="1024" id="-discounts-are-not-stackable">&#x2757; Discounts Are Not Stackable</h2>Only&#xA0;one promo, discount, or referral reward can be applied per order. Multiple offers cannot be combined. <hr data-start="1139" data-end="1142"><h2 data-start="1144" data-end="1169" id="-need-more-info">&#x1F9FE; Need More Info?</h2>If you have questions about payments, promotions, refunds, or how discounts work, we&#x2019;re here to help. Just reach out via Live Chat or email us at <a data-start="1324" data-end="1340" rel="noopener">hello@simify.com</a> &#x1F49B;

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