Money Back Guarantee & Refund PolicyUpdated 2 days ago
100% Money-Back Guarantee
What Does This Mean?
At Simify, we always put our customers first. We’re here to listen, support, and ensure you have the best possible experience staying connected abroad.
We promise:
To honour our Money-Back Guarantee if you’ve cooperated with us — we just want to understand what happened so we can continue improving our service.
To always try to make things right. Your experience matters to us, and we’ll do everything we can to help.
Why Do We Offer a 100% Money-Back Guarantee?
Even with the best products, network issues or setup challenges can sometimes happen. That’s why we back all our eSIMs with a Money-Back Guarantee — so you’re protected in case something doesn’t work as expected.
We never want our customers to be left empty-handed.
To qualify, we just ask for your cooperation by:
Contacting us while you’re overseas (via Wi-Fi if needed) if your eSIM doesn’t work.
If you can’t reach us during your trip, please take screenshots of any error messages and your APN settings so we can assist you once you return.
Refund Policy for eSIMs
Refund for Change of Plans
If your travel plans change and you no longer need your eSIM, we’re happy to offer a full refund.
Requirements for a Full Refund:
The eSIM was purchased directly from the Simify website.
The eSIM has not been activated.
The purchase was made within the last 6 months.
If the eSIM has already been activated or used, we’ll review your case to provide the best possible solution but a full refund may not be guaranteed.
Refund for Device Compatibility Issues
If you’ve purchased an eSIM and later discovered that your device is incompatible or locked, we’ll gladly issue a full refund.
Requirements for a Full Refund:
The eSIM has not been installed.
No data from the plan has been used.
The eSIM was purchased within the last 6 months.
You provide a screenshot or relevant information confirming the device incompatibility or if it is locked to your provider.
Refund for Connection Problems
If your eSIM doesn’t work due to connection issues or unstable network conditions in your destination country, we may offer a partial or full refund depending on the situation.
Before Requesting a Refund:
Please contact our Customer Support Team via [email protected] or Live Chat to report the issue.
Refund requests made after your trip may not be eligible.
A partial or full refund may be issued based on the data used.
Situations Where a Refund is Not Guaranteed
You didn’t read the product details or expected different features.
Your device is incompatible, locked, or has restrictions preventing eSIM installation.
You deleted your eSIM profile or installed it on the wrong device.
You used all your purchased data or exceeded fair usage limits.
How to Request a Refund
To request a refund for your eSIM, please contact us and provide the following information:
Your order number and eSIM details
Your current location
Your phone model and confirmation that it’s unlocked
Screenshots of your APN and Network Settings and your data balance
A brief description of the issue you’re experiencing
Refund for Physical SIMs
If you’ve purchased an physical SIM from us before, we can check your order to confirm if it hasn’t been activated or used yet. If eligible, we can issue a refund or provide a gift card you can use toward purchasing a new eSIM — as long as your device is eSIM-compatible.