If you’ve used up your allocated data or your eSIM validity period has ended, don’t worry, it simply means your eSIM has reached its limit and will stop working.The good news? You’ll never be charged extra because all Simify plans are prepaid 🙌. Rig

<h2 data-start="124" data-end="172" id="isPasted">Out of Data or Days? Here&#x2019;s What to Do Next</h2>If you&#x2019;ve used up your allocated data or your eSIM validity period has ended, don&#x2019;t worry, it simply means your eSIM has reached its limit and will stop working. The good news? You&#x2019;ll never be charged extra because all Simify plans are prepaid &#x1F64C;<hr data-start="435" data-end="438"><h3 data-start="440" data-end="477" id="can-i-extend-or-top-up-my-esim">Can I Extend or Top-Up My eSIM?</h3>Right now, we don&#x2019;t offer top-ups or extensions for existing eSIMs. Once your plan runs out, you&#x2019;ll need to purchase a new eSIM to stay connected.Here&#x2019;s how it works:<ul data-start="660" data-end="856"><li data-start="660" data-end="729">You can buy a new eSIM anytime, from anywhere in the world &#x1F30D;</li><li data-start="730" data-end="793">Your new eSIM will be instantly delivered to your email</li><li data-start="794" data-end="856">It only takes a few minutes to install and activate it</li></ul>We&#x2019;re currently working on adding a top-up feature for our eSIMs in the future - stay tuned for updates! &#x1F49B;<hr data-start="973" data-end="976"><h3 data-start="978" data-end="997" id="quick-summary">Quick Summary</h3><ul data-start="998" data-end="1170"><li data-start="998" data-end="1040">&#x1F6AB; No extra charges when data runs out</li><li data-start="1041" data-end="1070">&#x1F4B3; Plans are 100% prepaid</li><li data-start="1071" data-end="1100">&#x1F310; Buy a new eSIM anytime</li><li data-start="1101" data-end="1130">&#x2709;&#xFE0F; Instant email delivery</li><li data-start="1131" data-end="1170">&#x2699;&#xFE0F; Future top-up option coming soon</li></ul>

Need More Data or Days? Easy Fix!

Your data speed can vary depending on several factors, including the type of eSIM you've purchased, as well as your location, device, network connection, and the current performance of the local provider. 📶. If your eSIM supports 5G (this informatio

Your data speed can vary depending on several factors, including the type of eSIM you&apos;ve purchased, as well as your location, device, network connection, and the current performance of the local provider. &#x1F4F6;If your eSIM supports 5G (this information can be found on your eSIM&apos;s product page, under the Quick Info tab), you should be able to enjoy fast 5G or 4G speeds in most cases, giving you smooth browsing, streaming, and communication while you travel. However, in some areas - especially remote or rural regions - you might experience 3G or LTE speeds, depending on local coverage and the network partners available at your location. &#x1F30D;&#x26A1;Here are a few factors that can also influence your data speed:<ul><li style="font-size: 16px;">Network coverage: Not all regions have the same level of mobile infrastructure. Urban areas typically have stronger, faster networks than rural or mountainous regions. Sometimes, certain local networks don&#x2019;t fully support roaming on 5G yet, even if the device itself is 5G-capable. In those cases, setting the phone to 4G ensures a more stable and consistent connection.</li><li style="font-size: 16px;">Local provider capacity:&#xA0;If many users are connected to the same network tower (for example, at airports or events), speeds can slow down temporarily due to congestion.</li><li style="font-size: 16px;">Device compatibility: Make sure your phone supports the local network bands and 4G/5G frequencies available in your destination. Older smartphones may not be capable of connecting to 5G.</li><li style="font-size: 16px;">Signal strength: Buildings, weather, or terrain can interfere with signal quality, affecting your connection.</li></ul>&#x1F4A1; Pro Tip: If you notice slower speeds, try restarting your phone or toggling Airplane Mode on and off. This can help your device reconnect to the best available network in your area.&#xA0;If you find yourself consistently experiencing slow speeds, please reach out to us via <a data-fr-linked="true" href="mailto:hello@simify.com">hello@simify.com</a> or Live Chat. Our Customer Happiness Team team will be happy to help you get back online smoothly.&#xA0;

Coverage & Data Speeds - What to expect overseas

You may need to purchase more than one eSIM to cover all your destinations or the full duration of your trip. If your trip is longer than 90 days and the plan’s validity is limited to 90 days, simply purchase two plans and switch to the new one once

<h3 data-start="126" data-end="190" id="isPasted">Travelling to Multiple Countries or Staying Long-Term?</h3>You may need to purchase more than one eSIM to cover all your destinations or the full duration of your trip.If your trip is longer than 90 days and the plan&#x2019;s validity is limited to 90 days, simply purchase two plans and switch to the new one once your first plan runs out. This means you will need to download multiple eSIMs.For multi-country trips, you might need a&#xA0;combination of regional eSIMs. For example, a Europe eSIM covers 43 EU countries, while you&#x2019;d need a Japan eSIM for use in Japan.Alternatively, check out our <a data-start="706" data-end="780" rel="noopener" target="_new" href="https://simify.com/products/unlimited-global-esim">Unlimited Global eSIM</a> to see if it covers all your destinations in one plan.&#x2705;&#xA0;Tip: Always double-check coverage on each product page to make sure your eSIM works in every country you&#x2019;re visiting. &#x1F4AC; Need help choosing? Reach out to our team via Live Chat with your destinations and travel dates &#x2014; we&#x2019;ll recommend the best option for your trip.

Do I need multiple eSIMs to cover my trip?

When you purchase a new travel eSIM, you can either keep your home SIM active on your device or remove it entirely. Many travellers choose to keep their home SIM in their phone — but there are a few key steps to make sure you avoid roaming charges wh

<h3 data-start="155" data-end="202" id="isPasted">Using Your Travel eSIM with Your Home SIM</h3>When you purchase a new travel eSIM, you can either keep your home SIM active on your device or remove it entirely.Many travellers choose to keep their home SIM in their phone &#x2014; but there are a few key steps to make sure you avoid roaming charges while abroad:<ol data-start="484" data-end="1093"><li data-start="484" data-end="648">Set your travel eSIM as your Mobile Data line. This ensures your eSIM handles all data while travelling, so your home SIM won&#x2019;t use any data overseas. (If you&apos;re wondering which one is your eSIM in your SIM settings, it is the one without a phone-number since Simify eSIMs are data-only.)</li><li data-start="650" data-end="913">Keep your home SIM as your Default Voice Line. This lets you receive calls and texts to your home number. Receiving texts is usually free, but receiving or making calls can incur roaming charges &#x2014; so it&#x2019;s best to double-check with your provider.</li><li data-start="915" data-end="1093">Turn off Data Roaming and Mobile Data Switching for your home SIM. This prevents your phone from accidentally using mobile data from your home network while abroad.</li></ol>&#x1F4A1; You can find detailed instructions with screenshots in our setup guide <a href="https://simsdirect.gorgias.help/en-US/how-do-i-keep-my-home-number-for-calls-and-texts-while-overseas-480271" id="isPasted">here</a>.&#x1F4A1; You can learn more <a href="https://simsdirect.gorgias.help/en-US/how-do-i-make-calls-to-local-or-international-numbers-without-roaming-fees-480270" id="isPasted">here</a> to make and receive calls without roaming fees.If you follow these steps, you&#x2019;ll be able to use data with your Simify eSIM while keeping your home number active for important messages like bank verification codes or one-time passwords &#x2014; all without roaming fees.If you still receive roaming notifications from your provider even after turning off data roaming, open your provider&#x2019;s app and turn off international roaming completely or contact them directly. (Keep in mind that doing so may also stop SMS from coming through.)

How to avoid roaming fees with my home SIM while using a travel eSIM?

You can keep your home number active for calls and texts abroad by using your home SIM alongside our eSIM for data. 📱 In your settings, designate your home SIM or eSIM for calls/texts and your travel eSIM for data use. 1. Ensure you have your "Prima

You can keep your home number active for calls and texts abroad by using your home SIM alongside our eSIM for data.&#xA0;&#x1F4F1; In your settings, designate your home SIM or eSIM for calls/texts and your travel eSIM for data use. <h2 id="apple">Apple</h2>1. Ensure you have your &quot;Primary&quot; or home SIM selected under &quot;Default Voice Line&quot; 2. Check you have your Simify eSIM selected for &quot;Mobile Data&quot; and that the Data Roaming for that eSIM is switched on 3. You can leave both your &quot;Primary&quot; or home SIM and your Simify eSIM switched on (but double check your Primary SIM&#xA0;had it&apos;s Data Roaming turned OFF) &#x1F4F1; Settings &gt; Mobile/Cellular: <img src="https://attachments.gorgias.help/RdOkb7ojAk2VXGNr/hc/B9Zby7Za8L2eNk3R/2025042905-8440da6f-56ac-4c7a-8fe2-c8a8d8d29853-activating%2021232.png" style="width: 300px;" class="fr-fic fr-dib">Optional:&#xA0;If your home SIM seems to interfere with your Simify eSIM, you can temporarily switch it off and only turn it back on when you need to receive an SMS or call to your home number.If you&#x2019;re getting charge notifications from your home provider even with data roaming turned off on your primary SIM, it&#x2019;s best to keep your home SIM disabled while abroad or contact your provider to turn off international roaming completely.<h2 id="android"> Android</h2>1. Ensure you have your home SIM selected for &quot;Calls&quot; and &quot;Messages&quot; 2. Check you have your Simify eSIM selected for &quot;Mobile Data&quot; and that your Data Roaming is switched on 3. You can leave both your &quot;Primary&quot; or home SIM and your Simify eSIM switched on. &#x1F4F1;&#xA0;Settings &gt; Connections &gt; SIM Manager: <img src="https://attachments.gorgias.help/RdOkb7ojAk2VXGNr/hc/B9Zby7Za8L2eNk3R/2025042905-a2e38ae0-6b21-4ffb-9432-bcba82592aba-android%20activation%2014%20(1).png" style="width: 300px;" class="fr-fic fr-dib"><img src="https://attachments.gorgias.help/RdOkb7ojAk2VXGNr/hc/B9Zby7Za8L2eNk3R/2025042905-1a760964-721e-4b80-a262-5ec501b834f5-android%20activation%2015.png" style="width: 300px;" class="fr-fic fr-dib">Optional:&#xA0;If your home SIM seems to interfere with your Simify eSIM, you can temporarily switch it off and only turn it back on when you need to receive an SMS or call to your home number.If you&#x2019;re getting charge notifications from your home provider even with data roaming turned off on your primary SIM, it&#x2019;s best to keep your home SIM disabled while abroad or contact your provider to turn off international roaming completely. Heads up on roaming charges! You may be charged for outgoing or incoming calls and outbound texts, while incoming texts are usually free, though it&#x2019;s always best to double-check with your home provider &#x1F9D0;This setup works well for emergencies or receiving one-time passwords (OTPs), but we don&#x2019;t recommend using your home SIM for making local or international calls, as this can lead to roaming fees. <h2 id="can-i-forward-calls-from-my-home-number">Can I forward calls from my home number?</h2>If you&#x2019;d like to receive calls to your home number while overseas without paying roaming fees, you can look into getting a virtual number.A virtual number works through a VOIP service, allowing you to forward calls from your home number to this new number over the internet. You&#x2019;ll need an active data connection, so having a travel eSIM is essential for this setup.Popular options include Google Voice or Viber, which make it possible to stay reachable while abroad.That said, this setup can be complex and is not recommended for most travellers. <h2 id="how-do-i-makereceive-callstexts-without-roaming-charges">How do I make/receive calls/texts without roaming charges?</h2>You can learn how to make international or local calls without roaming charges&#xA0;<a class="fr-green fr-strong" href="https://simsdirect.gorgias.help/en-US/how-do-i-make-calls-to-local-or-international-numbers-without-roaming-fees-480270">here.</a>

How do I keep my home number for calls and texts while overseas?

All of our eSIMs are data-only. You can see this info on the plan details page 👇. You can utilise apps such as WhatsApp, FaceTime, iMessage, and other social media platforms for free with an internet connection from our eSIM to stay in touch with fr

All of our eSIMs are&#xA0;data-only.&#xA0;You can see this info on the plan details page &#x1F447;&#xA0; <img src="https://attachments.gorgias.help/RdOkb7ojAk2VXGNr/hc/B9Zby7Za8L2eNk3R/2024042401-afa7c085-1ded-480e-8827-6341f56ec12b-screenshot%20(3).png" style="width: 300px;" class="fr-fic fr-dib"> <h2 id="making-calls-to-friends-and-family-for-free-while-overseas">Making calls to friends and family for free while overseas</h2>You can utilise apps such as WhatsApp, FaceTime, iMessage, and other social media platforms for free with an internet connection from our eSIM to stay in touch with friends and family. This is the most common method of avoiding roaming fees. <h2 id="keeping-your-home-number">Keeping your home number</h2>You can retain your home number by using your eSIM for data and your home SIM to make/receive calls and texts. However, keep in mind that making calls and texts while overseas from your home SIM can incur roaming fees. Check with your home provider.Most travellers use this setup because it allows you to receive texts for free and one-time passwords for banking and account logins.You also retain your home number, allowing friends and family to text/call you for emergencies.For more details on how to use this setup, go <a class="fr-green fr-strong" href="https://simsdirect.gorgias.help/en-US/how-do-i-use-an-esim-and-keep-my-home-number-for-calls-and-texts-while-overseas-480271">here.</a><h2 id> </h2><h2 id="making-calls-to-businesses-and-international-numbers-while-overseas">Making calls to businesses and international numbers while overseas</h2>To call local or international landlines or mobile phones, you can use VOIP services like <a href="https://account.viber.com/en/" rel="noopener noreferrer" target="_blank">Viber</a>. You will need to purchase a small amount of credit and have an internet connection with our eSIM.&#xA0;This will allow you to call any number over the Internet, including local businesses, international numbers, and your home contacts, without roaming fees from your home SIM provider.

How do I make calls and texts without roaming fees?

Keep your data for what really matters - not for silent background updates. When you’re using a travel eSIM, every megabyte counts.✈️ Some apps and phone features keep running in the background even when you’re not actively using them - syncing photo

<hr data-start="179" data-end="182" id="isPasted"><h3 data-start="184" data-end="238" id="prevent-background-apps-from-using-your-data">Prevent Background Apps from Using Your Data</h3>Keep your data for what really matters - not for silent background updates.When you&#x2019;re using a travel eSIM, every megabyte counts.&#x2708;&#xFE0F; Some apps and phone features keep running in the background even when you&#x2019;re not actively using them - syncing photos, backing up chats, refreshing feeds, or downloading updates. This can quickly use up your data or even trigger your Fair Usage Policy (FUP) limits without you realising it.Here&#x2019;s how to keep your data under control and stay on top of your plan&#x1F447;<hr data-start="717" data-end="720"><h4 data-start="722" data-end="777" id="1-turn-off-background-app-refresh-and-syncing">1. Turn off background app refresh and syncing</h4>Many apps constantly refresh or upload content when connected to mobile data. Disable these to avoid hidden data usage:<ul data-start="900" data-end="1618"><li data-start="900" data-end="1008">iCloud / Google Drive / Dropbox / OneDrive - Pause automatic photo or file backups while travelling.</li><li data-start="1009" data-end="1111">WhatsApp, Telegram, Messenger - Turn off automatic media download (Settings &#x2192; Storage &amp; Data).</li><li data-start="1112" data-end="1213">Instagram, TikTok, Facebook, Twitter/X - Disable &#x201C;Data Saver&#x201D; or &#x201C;Auto-play videos&#x201D; features.</li><li data-start="1214" data-end="1313">Email apps (Gmail, Outlook, Apple Mail) - Set sync to manual instead of push or auto.</li><li data-start="1314" data-end="1437">Streaming apps (Spotify, YouTube, Netflix)&#xA0;- Switch to offline playlists and turn off &#x201C;Download using mobile data.&#x201D;</li><li data-start="1438" data-end="1524">Google Photos / Apple Photos -Turn off &#x201C;Backup &amp; Sync&#x201D; until you&#x2019;re on Wi-Fi.</li><li data-start="1525" data-end="1618">Cloud storage apps (Drive, iCloud, Dropbox) &#x2013; Restrict uploads and syncs to Wi-Fi only.</li></ul><hr data-start="1620" data-end="1623"><h4 data-start="1625" data-end="1683" id="2-disable-system-updates-and-automatic-downloads">2. Disable system updates and automatic downloads</h4>System updates, app updates, and large downloads can burn through data fast.<ul data-start="1763" data-end="2150"><li data-start="1763" data-end="1954">On iPhone: Go to Settings &#x2192; App Store &#x2192; App Downloads &#x2192; choose Ask if over 200 MB or&#xA0;Wi-Fi only. Turn off Settings &#x2192; General &#x2192; Software Update &#x2192; Automatic Updates.</li><li data-start="1955" data-end="2150">On Android: Go to Play Store &#x2192; Settings &#x2192; Network Preferences &#x2192; Auto-update apps &#x2192; Over Wi-Fi only. Disable system updates over mobile data under Settings &#x2192; Software Update.</li></ul><hr data-start="2152" data-end="2155"><h4 data-start="2157" data-end="2208" id="3-limit-background-data-for-specific-apps">3. Limit background data for specific apps</h4><ul data-start="2209" data-end="2442"><li data-start="2209" data-end="2306">On iPhone: Go to Settings &#x2192; General &#x2192; Background App Refresh &#x2192; Off (or Wi-Fi only).</li><li data-start="2307" data-end="2442">On Android: Go to Settings &#x2192; Network &amp; Internet &#x2192; Data Usage &#x2192; Mobile Data Usage &#x2192; Select App &#x2192; Restrict Background Data.</li></ul><hr data-start="2444" data-end="2447"><h4 data-start="2449" data-end="2479" id="4-monitor-your-usage">4. Monitor your usage</h4>We recommend tracking your live data usage from your phone settings:<ul data-start="2550" data-end="2699"><li data-start="2550" data-end="2627">iPhone: Settings &#x2192; Mobile Data &#x2192; scroll down to see app-by-app usage.</li><li data-start="2628" data-end="2699">Android: Settings &#x2192; Connections &#x2192; Data Usage &#x2192; Mobile Data Usage.</li></ul><hr data-start="2701" data-end="2704">&#x1F9ED; Pro tips: Before switching to mobile data, make sure large file uploads (like WhatsApp backups, photo syncs, or drive uploads) are complete while connected to Wi-Fi. That way, you&#x2019;ll start your trip fresh without surprise data drains and your data will go where it counts. &#x1F4AA;

Save Your Data! Switch Off Background App Activity

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How to use your eSIM abroad: data monitoring, hotspot use, switching eSIMs, and avoiding roaming fees.

Using Your eSIM While Travelling 🗺️