How to avoid roaming fees with my home SIM while using a travel eSIM?Updated 2 months ago

When you purchase a new travel eSIM you can either keep your home plan in your device or remove it entirely.

Many travellers opt to keep their home plan on their device; however, there are some important steps to take to ensure you do not get charged roaming fees.

1. When you purchase your new travel eSIM, set it as your 'Mobile data' line in your device's mobile settings. This will ensure that your eSIM will be used for data while overseas, and your home plan will not.

2. If you keep your home plan in your device while overseas. Set it as your 'Default Voice Line' to receive calls and texts to your home number. Receiving texts while overseas is usually free; however, receiving calls can incur roaming charges. Check with your home provider.

3. Go into your home plan settings and turn off 'data roaming' and 'mobile data switching' to prevent data use overseas.

There are further details and screenshots on how to do this here.

If you follow these steps, you can use data without roaming fees through our eSIM while retaining your home number for important calls and texts, such as one-time passwords.

You can learn more here to make and receive calls without roaming fees.