Coverage & Data Speeds - What to expect overseasUpdated a month ago

Your data speed can vary depending on several factors, including the type of eSIM you've purchased, as well as your location, device, network connection, and the current performance of the local provider. 📶

If your eSIM supports 5G (this information can be found on your eSIM's product page, under the Quick Info tab), you should be able to enjoy fast 5G or 4G speeds in most cases, giving you smooth browsing, streaming, and communication while you travel. However, in some areas - especially remote or rural regions - you might experience 3G or LTE speeds, depending on local coverage and the network partners available at your location. 🌍⚡

Here are a few factors that can also influence your data speed:

• Network coverage: Not all regions have the same level of mobile infrastructure. Urban areas typically have stronger, faster networks than rural or mountainous regions. Sometimes, certain local networks don’t fully support roaming on 5G yet, even if the device itself is 5G-capable. In those cases, setting the phone to 4G ensures a more stable and consistent connection.
• Local provider capacity: If many users are connected to the same network tower (for example, at airports or events), speeds can slow down temporarily due to congestion.
• Device compatibility: Make sure your phone supports the local network bands and 4G/5G frequencies available in your destination. Older smartphones may not be capable of connecting to 5G.
• Signal strength: Buildings, weather, or terrain can interfere with signal quality, affecting your connection.

💡 Pro Tip: If you notice slower speeds, try restarting your phone or toggling Airplane Mode on and off. This can help your device reconnect to the best available network in your area. 

If you find yourself consistently experiencing slow speeds, please reach out to us via [email protected] or Live Chat. Our Customer Happiness Team team will be happy to help you get back online smoothly.