We’ve made the Simify website simple and easy to use — even if it’s your first time buying a travel eSIM 🌏✨. Here’s your complete guide to finding, choosing, and purchasing the right eSIM for your trip. When you open simify.com, you’ll see the searc

Navigating the Simify Website

You can view and manage your eSIMs, track your usage and view all guides/tutorials inside our ✨ app ✨. Download it here ⬇️. 🤖Google Play Store. 🍎App Store. Getting started with the Simify App is quick and easy! Here’s everything you need to know to

<h2 dir="ltr" id="isPasted">&#x1F9ED; How to Navigate the Simify App</h2> You can view and manage your eSIMs, track your usage and view all guides/tutorials inside our &#x2728; app &#x2728;&#xA0;Download it here &#x2B07;&#xFE0F;&#xA0;&#x1F916;<a href="https://play.google.com/store/apps/details?id=com.myshopify.simsdirectus.android" style="text-decoration:none;" target="_blank" rel="noopener noreferrer">Google Play Store</a>&#x1F34E;<a href="https://apps.apple.com/au/app/simify/id6746119073" style="text-decoration:none;" target="_blank" rel="noopener noreferrer">App Store</a>&#xA0;Getting started with the Simify App is quick and easy! Here&#x2019;s everything you need to know to get up and running smoothly. &#x1F510; Step 1: Log in with the correct emailWhen you open the Simify App, you&#x2019;ll be asked to log in.<ul><li dir="ltr" style="font-size: 16px;">Use the same email address that was used to purchase your eSIM.</li><li dir="ltr" style="font-size: 16px;">If the eSIM was shared with you by a friend, log in using the email address it was shared to. </li></ul>&#x1F6AB; Important: Do not sign in with Shop. This option sends a one-time passcode (OTP) to your phone via text, and since we don&#x2019;t control that system, you may never receive the code.&#xA0;Logging in with your purchase or shared email is the fastest and most reliable way to access your app.<img src="https://attachments.gorgias.help/RdOkb7ojAk2VXGNr/hc/B9Zby7Za8L2eNk3R/2025102606-fd0e96c6-2458-4b0b-9212-597ecbcd2766-fe66404a-0720-4cf5-af7e-9c837116d82e.png" style="width: 300px;" class="fr-fic fr-dib">After you pop in your email and tap on Continue, you&#x2019;ll then be sent an OTP to your email. If you don&#x2019;t get it straight away, please make sure to check your spam folder, as it may end up in there.Next, enter the 6-digit code we just sent to your email and tap on Submit.&#xA0;<img src="https://attachments.gorgias.help/RdOkb7ojAk2VXGNr/hc/B9Zby7Za8L2eNk3R/2025102606-73d132f6-8743-43c1-8c2d-e1a8bc7ad468-ca63efa5-2f66-49f5-95f4-f1eee6e06aeb.png" style="width: 300px;" class="fr-fic fr-dib"> <h3 dir="ltr" id="isPasted">&#x1F3E0; Step 2: Explore the main tabs</h3>Once you&#x2019;re logged in, you&#x2019;ll see four main tabs at the bottom of your screen:&#xA0;<img src="https://attachments.gorgias.help/RdOkb7ojAk2VXGNr/hc/B9Zby7Za8L2eNk3R/2025102606-9a439de5-c227-4a53-b20b-7c08e3ba4222-14b4b593-9ab5-4abe-b5a0-9a49b3a248d3.png" style="width: 413px;" class="fr-fic fr-dib"> <h4 dir="ltr" id="isPasted">1.&#xA0;Home</h4>This is where you&#x2019;ll find featured plans and any new bundles or promotions we&#x2019;re running. It&#x2019;s a great place to discover travel eSIMs for your next trip! &#x1F30D;&#x1F4AC; From here, you can also access chat support anytime by tapping on the chat icon at the upper right part of the screen - perfect if you need quick help!&#x1F6D2; You can also open your cart from the shopping bag icon in the same area.<img src="https://attachments.gorgias.help/RdOkb7ojAk2VXGNr/hc/B9Zby7Za8L2eNk3R/2025102606-a971fdbb-3d9d-47b8-b28f-9025d30fcbd9-fba04d9f-4f7d-49d8-9c97-d4191e431e62.png" style="width: 300px;" class="fr-fic fr-dib"> <h4 dir="ltr" id="isPasted">2. My eSIMs</h4>This is your main dashboard. This is where you can:<ul><li dir="ltr" style="font-size: 16px;">View your current and archived eSIMs</li><li dir="ltr" style="font-size: 16px;">Check data usage (for supported plans)</li><li dir="ltr" style="font-size: 16px;">See your installation instructions and QR codes</li><li dir="ltr" style="font-size: 16px;">Track plan expiry dates</li><li dir="ltr" style="font-size: 16px;">View your eSIM&#x2019;s order details, including order number and ICCID.</li><li dir="ltr" style="font-size: 16px;">Send uninstalled eSIMs to a friend</li><li dir="ltr" style="font-size: 16px;">Download offline guides</li><li dir="ltr" style="font-size: 16px;">Archive eSIMs</li></ul>&#x1F4AC; Need help with an eSIM? The chat and cart icons are also available here, at the upper right part of the screen. To view an uninstalled eSIM&#x2019;s details or send it to a friend, you can tap on &#x201C;install eSIM&#x201D;. &#xA0;Don&#x2019;t worry &#x2013; this won&#x2019;t actually install the eSIM on your device; it&#x2019;ll just lead you to a page with the installation/activation guides, order details, and the option to send the eSIM.<img src="https://attachments.gorgias.help/RdOkb7ojAk2VXGNr/hc/B9Zby7Za8L2eNk3R/2025102606-e601a745-ef63-49e6-a22f-e8fb04940680-26c025ba-3486-44a9-84e2-343f39addb7a.png" style="width: 554px;" class="fr-fic fr-dib"> <h4 dir="ltr" id="isPasted">3. Guides</h4>Find easy-to-follow setup guides and troubleshooting steps here for you to download. If you&#x2019;re unsure about installation &amp;/or activation, or would like to reach out to chat with our Customer Happiness Team, this is your go-to section. &#x1F4D8; <h4 dir="ltr" id="4-account">4. Account</h4>This is where you can find our Terms &amp; Conditions, as well as our Privacy Policy. &#x1F4A1; Pro TipIf your eSIM isn&#x2019;t showing up after logging in, double-check that you used the same email linked to your order or shared eSIM. If it still doesn&#x2019;t appear, reach out to our Customer Happiness Team at&#xA0;<a href="mailto:hello@simify.com">hello@simify.com</a> &#xA0;- we&#x2019;re always happy to help

Using the Simify App

Submit an email and we will get back to you as soon as possible!

Simify

SimsDirect

Back to simify.com

Back to simsdirect.com.au

SimsDirect aka Simify

Explore, Manage, Navigate
Learn how to use Simify’s main tools, from our app and website to the Help Center and Customer Portal, to manage your eSIMs and stay in control wherever you go.

Tools & Navigation ⚙️

What’s an eSIM? - Digital SIM 101

eSIM Compatibility & Network Unlock Checker

Install before you travel vs Check eSIM Connection on Arrival

Unlimited vs Fixed Plans - Fair Usage Policy & speed rules

How much data do I need?

Can I transfer/swap my eSIM onto another device?

Can I use separate eSIMs on different phones?

What is an in-built VPN and how does it work?

eSIM APN Reference List

Will I have coverage while I'm on a cruise or out at sea?

Finding the right eSIM for your trip

Can I choose which network my eSIM connects to?

When should I buy my eSIM? (expiry windows 180 Days)

When will my eSIM activate / when does validity start?

Can I install before I fly?

I think I accidentally activated at home

How Do I Go Back to Using My Regular SIM?

eSIM Basics: Everything You Need to Know📱

Install your eSIM on iPhone (iOS 26) via the Simify App

Install your eSIM on iPhone (iOS 26) via QR code

Install your eSIM on iPhone (iOS 26) Manual Install (LPA String)

Check eSIM connection - Activate your eSIM on iPhone (iOS 26) when you land in a covered country

Fix common iOS issues on iPhone (iOS 26) - Data Roaming, Mobile Data Switching OFF