How to Access and Use Our eSIM Customer PortalUpdated 4 months ago
Here's some info on how to make the most of our Customer Portal's features. Whether you need to install and activate your eSIM, check your remaining data, find answers to common questions, or chat with our friendly support team, we've got you covered 🙌
Accessing the Portal
You can log into the customer portal by clicking on the button included in your confirmation email:
Or you can head to:
https://customers.simsdirect.com.au/login (for our Aussie customers) or https://customers.simify.com/login (for our international customers)
Tip for Gmail users: If clicking the link does not open in your default browser, you may need to adjust your Gmail app settings. Follow these steps:
- Open the Gmail app.
- Tap the menu icon (three horizontal lines) in the top-left corner.
- Scroll down and select Settings.
- Choose your email account.
- Scroll to Open web links and ensure it is set to open in your default browser.
Logging In
When prompted, enter in the email you used when purchasing your eSIM. This will be the same email address you received your order confirmation to 📧 
You'll need to confirm with a 6 digit authentication code (only once; our system will remember you after that!)
Inside The Portal
The "My eSIMs" tab inside the portal will show you all your current and past eSIMs.
To grab specific info on an eSIM, click on the "View Details" button for that eSIM 👆
Inside each eSIM you'll find a bunch of helpful info, like:
Step-by-step instructions on how to install and activate your eSIM 🛠️
And a display of how much data you've used or how many days you have remaining on your plan 🗓️ 
Other Features
Inside the portal you'll also find a handy FAQ section: 
Plus, you can chat directly with our friendly customer service team at any time by clicking on any of these buttons 👇 
You can also download the install and activation guides to keep with you on the go ✈️
We're adding to the portal all the time, but let us know if there's a feature you'd love to see, or if there's anything that would take your experience with us to the next level ⚡️ 🧳 🌍
Happy Travels! ✈️