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Simify

SimsDirect

Back to simify.com

Back to simsdirect.com.au

SimsDirect aka Simify

Contact our team, and we can change the email associated with your order and resend your order details to the correct email address.

Contact our team, and we can change the email associated with your order and resend your order details to the correct email address.

I gave the wrong email address or I want to update my email address what do I do?

When should I install my eSIM?

How do I set up an eSIM on an iOS/Apple device?

How do I set up my eSIM on an Android device?

Getting Started - How do I install and activate my eSIM?

📲 Getting started with eSIM (install and activate)

My eSIM is not working

🛠 Not working! Troubleshooting

How do I make calls and texts without roaming fees?

How do I keep my home number for calls and texts while overseas?

Will I still be able to receive and send iMessages using a travel eSIM?

☎️ Calling and texting with eSIM

How do I cancel my order?

Do you have a phone number I can call?

My eSIM has not been delivered. I have not received my eSIM email. When should I receive it?

Is my device eSIM compatible?

It says 'invalid' or 'expired' when I try to install my eSIM

How to keep track of your data usage from your phone settings

What carriers and networks will I be connected to?

Do I need multiple eSIMs to cover my trip?

Finding the right eSIM for your trip

Fair Usage Policy for Unlimited eSIMs

Can I extend my data or days with a top-up?

How to avoid roaming fees with my home SIM while using a travel eSIM?

How much data do I need?

When will my eSIM activate? When will my validity start?

Money Back Guarantee & Refund Policy

Can I transfer/swap my eSIM onto another device?

What happens if I run out of data?

What data speeds will I have overseas?

Can I get a discount? Are there any sales/promotions happening?

Can I use seperate eSIMs on different phones?

How do I find my APN settings for my eSIM?

I keep getting "out of balance" messages or needing to contact my provider

What is an in-built VPN and how does it work?

What will my data speed be? What is my unlimited speed?

Can I Install My eSIM Before I Fly Overseas?

I Think I Accidentally Activated My eSIM At Home

What Currencies Do You Accept?

eSIM FAQs

How to Access and Use Our eSIM Customer Portal

How Do I Check My Data Balance? 📊

I gave the wrong email address or I want to update my email address what do I do?Updated a year ago