My hotspot isn’t workingUpdated 3 days ago
If your hotspot or personal hotspot isn’t working while using your Simify eSIM, it’s usually related to your device settings or APN configuration. Here’s how to fix it depending on your device.
✅ Before you start
Please make sure:
Your eSIM is installed and has data working on your device.
You are sharing hotspot ONLY from the device where the eSIM is installed.
📱 iPhone (iOS) - How to fix hotspot issues
On iOS, hotspot often stops working if the APN is missing or incorrect.
1. Check or update your APN
Go to Settings
Tap Mobile / Cellular
Tap Simify eSIM
Tap Mobile Data Network
Under Personal Hotspot, enter the correct APN for your product (list below)
Important:
On iPhone you may need to enter the APN three times:
Mobile Data
LTE Setup
Personal Hotspot
Make sure all three match the APN for your eSIM.
2. Restart your iPhone
Once the APN is saved, restart your device.
3. Try enabling hotspot again
Go to Settings → Personal Hotspot and enable Allow Others to Join.
🤖 Android (Samsung, Pixel & others) - How to fix hotspot issues
On Android, hotspot problems usually come from APN settings not applying automatically.
1. Update or add your APN manually
Go to Settings
Tap Network & Internet / Connections
Tap SIMs / Mobile Networks
Select your Simify eSIM
Tap Access Point Names (APN)
Tap the existing APN or add a new one
Enter ONLY the APN field (leave the rest blank)
Save
2. Restart your device
This ensures the new APN is fully applied.
3. Try hotspot again
Go to Hotspot & Tethering and enable it.
🧩 Still not working?
Some devices or local networks may block hotspot temporarily.
Try toggling:
Airplane Mode ON → OFF
Mobile Data OFF → ON
If none of this works, contact us - we can check your eSIM’s activation status.
📌 APN List (All Simify eSIMs)
Use the APN that matches your eSIM product:
🇯🇵 Japan / Singapore / South Korea / Thailand / Cambodia
APN: cmhk
Japan eSIM
Unlimited Japan eSIM
Singapore eSIM
Unlimited Singapore eSIM
South Korea eSIM
Unlimited South Korea eSIM
Thailand eSIM
Unlimited Thailand eSIM
Unlimited Cambodia eSIM
🌏 Asia Multi-Country
APN: ctm-mobile
Asia eSIM (10 Countries)
Unlimited Asia eSIM
China, Hong Kong, Macau & Taiwan eSIM
Unlimited China, Hong Kong, Macau & Taiwan eSIM
South East Asia eSIM
Unlimited South East Asia eSIM
🇮🇳 India / Malaysia
APN: mobiledata
India eSIM
Unlimited India eSIM
Malaysia eSIM
Unlimited Malaysia eSIM
🇮🇩 Indonesia
APN: e-ideas
Indonesia eSIM
Unlimited Indonesia eSIM
🌍 Africa / Australia / Egypt / Morocco / South America / Taiwan
APN: data.esim
Africa eSIM
Australia eSIM
Egypt eSIM
Morocco eSIM
South America eSIM
Taiwan eSIM
🌙 Middle East (all plans)
APN: Plus
Middle East eSIM (Up to 20GB)
Middle East eSIM
Unlimited Middle East eSIM
🇦🇺 Australia & New Zealand / Europe / Fiji / Philippines / Sri Lanka / Turkey / USA
APN: Plus
Australia & New Zealand eSIM
Bangladesh eSIM
Europe & UK eSIM (43 Countries)
Fiji eSIM
New Zealand eSIM
Philippines eSIM
Sri Lanka eSIM
Turkey eSIM
USA eSIM
USA, Canada & Mexico eSIM
Unlimited Australia & New Zealand eSIM
Unlimited Bangladesh eSIM
Unlimited Europe & UK eSIM (43 Countries)
Unlimited Fiji eSIM
Unlimited Philippines eSIM
Unlimited Sri Lanka eSIM
Unlimited USA, Canada & Mexico eSIM