Submit an email and we will get back to you as soon as possible!

Simify

SimsDirect

Back to simify.com

Back to simsdirect.com.au

SimsDirect aka Simify

If you&apos;ve used up your allocated data, your eSIM/SIM card will stop working.&#xA0;You will not be charged anything extra as all of our plans are prepaid!We currently don&apos;t have recharges available - if you&apos;re overseas and have an<a href="https://simsdirect.gorgias.help/en-US/is-my-device-esim-compatible-480234" rel="noopener noreferrer" target="_blank">&#xA0;eSIM compatible device</a>, you can purchase a new eSIM which will be instantly delivered to your email.&#xA0;

If you've used up your allocated data, your eSIM/SIM card will stop working. You will not be charged anything extra as all of our plans are prepaid!. We currently don't have recharges available - if you're overseas and have an eSIM compatible device,

What happens if I run out of data?

When should I install my eSIM?

How do I set up an eSIM on an iOS/Apple device?

How do I set up my eSIM on an Android device?

Getting Started - How do I install and activate my eSIM?

📲 Getting started with eSIM (install and activate)

My eSIM is not working

🛠 Not working! Troubleshooting

How do I make calls and texts without roaming fees?

How do I keep my home number for calls and texts while overseas?

Will I still be able to receive and send iMessages using a travel eSIM?

☎️ Calling and texting with eSIM

How do I cancel my order?

Do you have a phone number I can call?

My eSIM has not been delivered. I have not received my eSIM email. When should I receive it?

Is my device eSIM compatible?

It says 'invalid' or 'expired' when I try to install my eSIM

How to keep track of your data usage from your phone settings

What carriers and networks will I be connected to?

Do I need multiple eSIMs to cover my trip?

Finding the right eSIM for your trip

Fair Usage Policy for Unlimited eSIMs

Can I extend my data or days with a top-up?

How to avoid roaming fees with my home SIM while using a travel eSIM?

How much data do I need?

When will my eSIM activate? When will my validity start?

Money Back Guarantee & Refund Policy

Can I transfer/swap my eSIM onto another device?

What data speeds will I have overseas?

Can I get a discount? Are there any sales/promotions happening?

Can I use seperate eSIMs on different phones?

How do I find my APN settings for my eSIM?

I keep getting "out of balance" messages or needing to contact my provider

What is an in-built VPN and how does it work?

I gave the wrong email address or I want to update my email address what do I do?

What happens if I run out of data?Updated a year ago