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Simify

SimsDirect

Back to simify.com

Back to simsdirect.com.au

SimsDirect aka Simify

Welcome to the magic of eSIM!It can be a little daunting doing something new for the first time (especially if you are not super tech savvy!).Don&apos;t be afraid, we have plenty of guides inside the helpcentre to get you all set up, and if you cannot figure it out. Our technical support team can assist via email or live chat no matter where you are.Apple:&#xA0;You can find the installation and activation guide for iOS/Apple <a href="https://simsdirect.gorgias.help/en-US/how-do-i-set-up-an-esim-on-an-iosapple-device-480236" id="isPasted">here.</a> Or, watch one of our quick video tutorials below:&#xA0; <a data-sk="tooltip_parent" data-stringify-link="https://youtu.be/Zz_QITBsGFE" href="https://youtu.be/Zz_QITBsGFE" id="isPasted" rel="noopener noreferrer" style=" text-decoration: none;" target="_blank">How to manually install a Simify eSIM your Apple iPhone</a> <a data-sk="tooltip_parent" data-stringify-link="https://youtu.be/weXvL7J4E-0" href="https://youtu.be/weXvL7J4E-0" rel="noopener noreferrer" style=" text-decoration: none;" target="_blank">How to install a Simify eSIM on your Apple iPhone using QR code</a> <a data-sk="tooltip_parent" data-stringify-link="https://youtu.be/HeSBKeaI7pg" href="https://youtu.be/HeSBKeaI7pg" rel="noopener noreferrer" style=" text-decoration: none;" target="_blank">How to automatically install a Simify eSIM on your Apple iPhone</a> <a data-sk="tooltip_parent" data-stringify-link="https://youtube.com/shorts/rUWxI29lEzQ?feature=share" href="https://youtube.com/shorts/rUWxI29lEzQ?feature=share" rel="noopener noreferrer" style=" text-decoration: none;" target="_blank">How to activate your Simify eSIM on your Apple iPhone</a>&#xA0;Android:&#xA0;You can find the installation and activation guide for Android <a class="fr-green fr-strong" href="https://simsdirect.gorgias.help/en-US/how-do-i-set-up-my-esim-on-an-android-device-480235">here.</a>(Video guides coming soon!)

Welcome to the magic of eSIM!. It can be a little daunting doing something new for the first time (especially if you are not super tech savvy!). Don't be afraid, we have plenty of guides inside the helpcentre to get you all set up, and if you cannot

Getting Started - How do I install and activate my eSIM?

📲 Getting started with eSIM (install and activate)

When should I install my eSIM?

How do I set up an eSIM on an iOS/Apple device?

How do I set up my eSIM on an Android device?

My eSIM is not working

🛠 Not working! Troubleshooting

How do I make calls and texts without roaming fees?

How do I keep my home number for calls and texts while overseas?

Will I still be able to receive and send iMessages using a travel eSIM?

☎️ Calling and texting with eSIM

How do I cancel my order?

Do you have a phone number I can call?

My eSIM has not been delivered. I have not received my eSIM email. When should I receive it?

Is my device eSIM compatible?

It says 'invalid' or 'expired' when I try to install my eSIM

How to keep track of your data usage from your phone settings

What carriers and networks will I be connected to?

Do I need multiple eSIMs to cover my trip?

Finding the right eSIM for your trip

Fair Usage Policy for Unlimited eSIMs

Can I extend my data or days with a top-up?

How to avoid roaming fees with my home SIM while using a travel eSIM?

How much data do I need?

When will my eSIM activate? When will my validity start?

Money Back Guarantee & Refund Policy

Can I transfer/swap my eSIM onto another device?

What happens if I run out of data?

What data speeds will I have overseas?

Can I get a discount? Are there any sales/promotions happening?

Can I use seperate eSIMs on different phones?

How do I find my APN settings for my eSIM?

I keep getting "out of balance" messages or needing to contact my provider

What is an in-built VPN and how does it work?

I gave the wrong email address or I want to update my email address what do I do?

Getting Started - How do I install and activate my eSIM?Updated 3 months ago