You'll be able to install the eSIM on your phone before you go, by scanning the QR code from your email. The next steps all happen after you land, as these eSIMs can't complete activation until they have a local network to connect to. ⚠️ If you insta

You&apos;ll be able to install the eSIM on your phone before you go, by scanning the QR code from your email.The next steps all happen after you land, as these eSIMs can&apos;t complete activation until they have a local network to connect to.&#xA0;&#x26A0;&#xFE0F; If you install your eSIM while still at home, it might try to activate automatically; but there&apos;s no need to worry! It will display an &quot;activating&quot; status for a short time, and then give an error message. All you need to do at this point is switch it off.Make sure to leave your eSIM toggled to &quot;off&quot; in your SIM manager until you arrive. &#xA0;If you&apos;re not using the eSIM immediately, keep it either uninstalled in your email or installed but deactivated in your device until needed.Please note:<ul><li style="font-size: 16px;">You&apos;ll need a stable WiFi or Data connection to install your eSIM .</li><li style="font-size: 16px;">Make sure it&apos;s turned on and Data Roaming is enabled to activate it.</li><li style="font-size: 16px;">Our eSIMs need to be activated within 180 days after purchase.</li></ul>

When should I install my eSIM?

Check out our step-by-step video tutorials on installing your eSIM below. How to manually install a Simify eSIM your Apple iPhoneHow to install a Simify eSIM on your Apple iPhone using QR codeHow to automatically install a Simify eSIM on your Apple i

Check out our step-by-step video tutorials on installing your eSIM below<a data-sk="tooltip_parent" data-stringify-link="https://youtu.be/Zz_QITBsGFE" href="https://youtu.be/Zz_QITBsGFE" id="isPasted" rel="noopener noreferrer" style=" text-decoration: none;" target="_blank">How to manually install a Simify eSIM your Apple iPhone</a> <a data-sk="tooltip_parent" data-stringify-link="https://youtu.be/weXvL7J4E-0" href="https://youtu.be/weXvL7J4E-0" rel="noopener noreferrer" style=" text-decoration: underline;" target="_blank">How to install a Simify eSIM on your Apple iPhone using QR code</a> <a data-sk="tooltip_parent" data-stringify-link="https://youtu.be/HeSBKeaI7pg" href="https://youtu.be/HeSBKeaI7pg" rel="noopener noreferrer" style=" text-decoration: none;" target="_blank">How to automatically install a Simify eSIM on your Apple iPhone</a> And then check out our video tutorial on activating your eSIM:&#xA0;<a href="https://youtube.com/shorts/rUWxI29lEzQ?feature=share" id="isPasted">https://youtube.com/shorts/rUWxI29lEzQ?feature=share</a> Alternatively, keep reading to see the steps in our dedicated guide &#x1F4D6; &#x1F447; <link href="https://fonts.googleapis.com/css2?family=Inter:wght@400;700&amp;display=swap" rel="stylesheet"><style>
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 </style><a download href="https://cdn.shopify.com/s/files/1/2979/3338/files/Simify_-_How_to_Install_eSIM_iOS_compressed.pdf?v=1714712871"><button>Download offline iOS guide&#xA0;</button></a><div class="warning first">If you have iOS 17.4 or above, you can install the eSIM by holding your finger on the QR code in your email until an option to &#x201C;Add eSIM&#x201D; appears.</div><div class="requirements"><h3 id="what-youll-need">What You&#x2019;ll Need:</h3><ul><li>An unlocked iOS device that is <a href="https://simsdirect.gorgias.help/en-US/is-my-device-esim-compatible-480234" rel="noopener noreferrer" target="_blank">eSIM compatible</a></li><li>eSIM details and QR code sent to your email</li><li>A stable internet connection</li></ul></div><div class="toc"><div class="warning second">Important: Do not delete your eSIM after installation. Once deleted, it cannot be rescanned or recovered.</div><h3 id="table-of-contents">Table of Contents</h3><ul><li><a href="#manual-installation">Installation Option 1 - Manual Installation</a></li><li><a href="#qr-installation">Installation Option 2 - QR Code Installation</a></li><li><a href="#activation">Activation</a></li></ul></div><section id="manual-installation"><h3 id="installation-option-1---manual-installation">Installation Option 1 - Manual Installation</h3><ol><li>Open the Settings app on your device. Select &quot;Cellular&quot; or &quot;Mobile Data.&quot;&#xA0;<img src="https://attachments.gorgias.help/RdOkb7ojAk2VXGNr/hc/B9Zby7Za8L2eNk3R/2024050204-51800f7d-7285-421d-917c-36bdc0c698b7-manual%20installation%201.png" style="width: 200px;" class="fr-fic fr-dib fr-fil"></li><li>Tap on &quot;Add Cellular Plan&quot; or &quot;Add Data Plan&quot; or &quot;Add eSIM.&quot;&#xA0;<img src="https://attachments.gorgias.help/RdOkb7ojAk2VXGNr/hc/B9Zby7Za8L2eNk3R/2024050204-a2ec75e8-c05b-4d0e-b4d8-f892ffed4b5f-manual%20installation%202.png" style="width: 200px;" class="fr-fic fr-dib fr-fil"></li><li>Select &#x201C;Use QR Code&#x201D;&#xA0;<img src="https://attachments.gorgias.help/RdOkb7ojAk2VXGNr/hc/B9Zby7Za8L2eNk3R/2024050204-94fe8506-32af-47e3-987f-f9c0c0a974cd-manual%20installation%203.png" style="width: 200px;" class="fr-fic fr-dib fr-fil"></li><li>Select &#x201C;Enter Details Manually&#x201D;&#xA0;<img src="https://attachments.gorgias.help/RdOkb7ojAk2VXGNr/hc/B9Zby7Za8L2eNk3R/2024050204-8d4c3117-be2f-4a1f-9c4f-eaa250ea069c-manual%20installation%204.png" style="width: 200px;" class="fr-fic fr-dib fr-fil"></li><li>Manually enter the &#x2018;SM-DP+ Server&#x2019; and &#x2018;Activation Code&#x2019; and Confirmation Code (if given, leave blank otherwise). Click &#x2018;Next&#x2019; and continue setting up your eSIM.&#xA0;<img src="https://attachments.gorgias.help/RdOkb7ojAk2VXGNr/hc/B9Zby7Za8L2eNk3R/2024050204-c165f14c-284b-4d05-937c-4264565c285a-manual%20installation%205.png" style="width: 500px;" class="fr-fic fr-dib fr-fil"></li><li>Select your new eSIM and rename it &#x201C;Simify.&#x201D;<img src="https://attachments.gorgias.help/RdOkb7ojAk2VXGNr/hc/B9Zby7Za8L2eNk3R/2024050204-412c69e2-a62b-4724-b3bb-1de4850ef6a8-manual%20installation%206.png" style="width: 200px;" class="fr-fic fr-dib fr-fil"> </li><li>Select Primary as your Default line and tap &quot;Continue.&quot;&#xA0;<div class="warning first">Setting your &#x201C;Default Line&#x201D; as &#x201C;Primary&#x201D; will allow you to receive texts to your home number for free however answering calls and making calls/texts may incur roaming fees. <a href="https://simsdirect.gorgias.help/en-US/articles/calling-and-texting-with-esim-132108" rel="noopener noreferrer" target="_blank">Learn more</a></div> <img src="https://attachments.gorgias.help/RdOkb7ojAk2VXGNr/hc/B9Zby7Za8L2eNk3R/2024050204-b5172bd2-5b7b-4881-ba58-51a92393ed12-manual%20installation%207.png" style="width: 200px;" class="fr-fic fr-dib fr-fil"></li><li>Select Primary as your line for iMessage &amp; FaceTime and tap &quot;Continue.&quot;&#xA0;<img src="https://attachments.gorgias.help/RdOkb7ojAk2VXGNr/hc/B9Zby7Za8L2eNk3R/2024050204-aca64b87-501d-4c50-ad8c-9dc606f4e2f6-manual%20installation%208.png" style="width: 200px;" class="fr-fic fr-dib fr-fil"></li><li>Choose the &#x201C;Simify&#x201D; as your default for Cellular/Mobile Data. Ensure &#x201C;Allow Mobile Data Switching&#x201D; is turned OFF to prevent charges on your other line.&#xA0;<img src="https://attachments.gorgias.help/RdOkb7ojAk2VXGNr/hc/B9Zby7Za8L2eNk3R/2024050204-5636c7f1-30df-46e4-94c0-29bfc27e7813-manual%20installation%209.png" style="width: 200px;" class="fr-fic fr-dib fr-fil">&#xA0;</li></ol></section><section id="qr-installation"><h3 id="installation-option-2---qr-code-installation">Installation Option 2 - QR Code Installation</h3><ol><li>Open the Settings app on your device. Select &quot;Cellular&quot; or &quot;Mobile Data.&quot;&#xA0;<img src="https://attachments.gorgias.help/RdOkb7ojAk2VXGNr/hc/B9Zby7Za8L2eNk3R/2024050205-b11fe734-fd35-4712-83f4-f3969e9f20b4-qr%20code%20installation%201.png" style="width: 200px;" class="fr-fic fr-dib fr-fil"></li><li>Tap on &quot;Add Cellular Plan&quot; or &quot;Add Data Plan&quot; or &quot;Add eSIM.&quot;&#xA0;<img src="https://attachments.gorgias.help/RdOkb7ojAk2VXGNr/hc/B9Zby7Za8L2eNk3R/2024050205-8bfda409-573b-4a89-a411-be91d00d542f-qr%20code%20installation%202.png" style="width: 200px;" class="fr-fic fr-dib fr-fil"></li><li>Select &#x201C;Use QR Code.&#x201D;&#xA0;<img src="https://attachments.gorgias.help/RdOkb7ojAk2VXGNr/hc/B9Zby7Za8L2eNk3R/2024050205-6c26fd02-3092-46eb-92da-746438e114f7-qr%20code%20installation%203.png" style="width: 200px;" class="fr-fic fr-dib fr-fil"></li><li>Scan the QR Code from your eSIM email and continue.<img src="https://attachments.gorgias.help/RdOkb7ojAk2VXGNr/hc/B9Zby7Za8L2eNk3R/2024050205-c11a9475-8cd6-4a1c-9ed8-45be38cd4103-qr%20code%20installation%204.png" style="width: 200px;" class="fr-fic fr-dib fr-fil"></li><li>Select your new eSIM and rename it &#x201C;Simify.&#x201D;<img src="https://attachments.gorgias.help/RdOkb7ojAk2VXGNr/hc/B9Zby7Za8L2eNk3R/2024050205-ab673c3a-e6bb-4446-9d02-8bbb3373a770-qr%20code%20installation%205.png" style="width: 200px;" class="fr-fic fr-dib fr-fil"></li><li>Select Primary as your Default line and tap &#x201C;Continue.&#x201D;&#xA0;<div><div class="warning first">Setting your &#x201C;Default Line&#x201D; as &#x201C;Primary&#x201D; will allow you to receive texts to your home number for free however answering calls and making calls/texts may incur roaming fees. <a href="https://simsdirect.gorgias.help/en-US/articles/calling-and-texting-with-esim-132108" rel="noopener noreferrer" target="_blank">Learn more</a></div></div><img src="https://attachments.gorgias.help/RdOkb7ojAk2VXGNr/hc/B9Zby7Za8L2eNk3R/2024050205-707325bb-7305-4281-95a8-ce6d6803ef1e-qr%20code%20installation%206.png" style="width: 200px;" class="fr-fic fr-dib fr-fil"></li><li>Select &#x201C;Primary&#x201D; as your line for iMessage &amp; FaceTime and tap &#x201C;Continue.&#x201D;<img src="https://attachments.gorgias.help/RdOkb7ojAk2VXGNr/hc/B9Zby7Za8L2eNk3R/2024050205-a5624e7f-60c3-49bf-abed-6e56fdf09cf4-qr%20code%20installation%207.png" style="width: 200px;" class="fr-fic fr-dib fr-fil"></li><li>Choose the &#x201C;Simify&#x201D; as your default for Cellular/Mobile Data. &#x2028;Ensure &#x201C;Allow Mobile Data Switching&#x201D; is turned OFF to prevent charges on your other line.&#xA0;<img src="https://attachments.gorgias.help/RdOkb7ojAk2VXGNr/hc/B9Zby7Za8L2eNk3R/2024050205-8072cf47-41f1-4b7d-a9b7-1a19d2003f4f-qr%20code%20installation%208.png" style="width: 200px;" class="fr-fic fr-dib fr-fil"></li><li style="text-align: left;">You have successfully installed your eSIM. You must now be overseas to activate and start using it. &#x26A0;&#xFE0F; If you install your eSIM while still at home, it might try to activate automatically; but there&apos;s no need to worry! It will display an &quot;activating&quot; status for a short time, and then give an error message. All you need to do at this point is switch it off and wait till you arrive at your destination &#x2708;&#xFE0F;&#xA0;</li></ol></section><h3 id="activating-your-esim">Activating your eSIM</h3><ol><li style="font-weight: bold;">Ensure you are physically in a country where the eSIM works.</li><li>Open the Settings app on your device. Select &quot;Cellular&quot; or &quot;Mobile Data.&quot;&#xA0;<img src="https://attachments.gorgias.help/RdOkb7ojAk2VXGNr/hc/B9Zby7Za8L2eNk3R/2024050205-29238501-abab-4dfc-8703-d47954193cc8-activating%201.png" style="width: 200px;" class="fr-fic fr-dib fr-fil"></li><li>Select your &#x201C;Simify&#x201D; eSIM.<img src="https://attachments.gorgias.help/RdOkb7ojAk2VXGNr/hc/B9Zby7Za8L2eNk3R/2024050205-76d89bf5-42d5-4f7b-8041-83037716e6a6-activating%202.png" style="width: 200px;" class="fr-fic fr-dib fr-fil"></li><li>Toggle on&#xA0;&#x201C;Turn on this Line&#x201D; if it&#x2019;s not on and make sure &#x201C;Data Roaming&#x201D; is on.<img src="https://attachments.gorgias.help/RdOkb7ojAk2VXGNr/hc/B9Zby7Za8L2eNk3R/2024050205-ed88903f-850e-4f2c-a7f5-0cd2238df6d0-activating%203.png" style="width: 200px;" class="fr-fic fr-dib fr-fil"></li><li>Go &#x201C;Mobile Data&#x201D; and ensure &#x201C;Simify&#x201D; is selected and &#x201C;Mobile Data Switching&#x201D; is toggled off.<img src="https://attachments.gorgias.help/RdOkb7ojAk2VXGNr/hc/B9Zby7Za8L2eNk3R/2024050205-acb1f6b0-3987-4e52-bb3a-76aec34a70fa-activating%204.png" style="width: 200px;" class="fr-fic fr-dib fr-fil"></li><li>Restart your device to ensure it has activated properly!&#xA0;</li></ol><div class="warning second">If after 15 minutes, you are not connected to a local network and the internet is not working, refer to our <a href="https://simsdirect.gorgias.help/en-US/my-esim-is-not-working-480243" rel="noopener noreferrer" target="_blank">troubleshooting guide.</a></div>

How do I set up an eSIM on an iOS/Apple device?

How do I set up my eSIM on an Android device?

Welcome to the magic of eSIM!. It can be a little daunting doing something new for the first time (especially if you are not super tech savvy!). Don't be afraid, we have plenty of guides inside the helpcentre to get you all set up, and if you cannot

Welcome to the magic of eSIM!It can be a little daunting doing something new for the first time (especially if you are not super tech savvy!).Don&apos;t be afraid, we have plenty of guides inside the helpcentre to get you all set up, and if you cannot figure it out. Our technical support team can assist via email or live chat no matter where you are.Apple:&#xA0;You can find the installation and activation guide for iOS/Apple <a href="https://simsdirect.gorgias.help/en-US/how-do-i-set-up-an-esim-on-an-iosapple-device-480236" id="isPasted">here.</a> Or, watch one of our quick video tutorials below:&#xA0; <a data-sk="tooltip_parent" data-stringify-link="https://youtu.be/Zz_QITBsGFE" href="https://youtu.be/Zz_QITBsGFE" id="isPasted" rel="noopener noreferrer" style=" text-decoration: none;" target="_blank">How to manually install a Simify eSIM your Apple iPhone</a> <a data-sk="tooltip_parent" data-stringify-link="https://youtu.be/weXvL7J4E-0" href="https://youtu.be/weXvL7J4E-0" rel="noopener noreferrer" style=" text-decoration: none;" target="_blank">How to install a Simify eSIM on your Apple iPhone using QR code</a> <a data-sk="tooltip_parent" data-stringify-link="https://youtu.be/HeSBKeaI7pg" href="https://youtu.be/HeSBKeaI7pg" rel="noopener noreferrer" style=" text-decoration: none;" target="_blank">How to automatically install a Simify eSIM on your Apple iPhone</a> <a data-sk="tooltip_parent" data-stringify-link="https://youtube.com/shorts/rUWxI29lEzQ?feature=share" href="https://youtube.com/shorts/rUWxI29lEzQ?feature=share" rel="noopener noreferrer" style=" text-decoration: none;" target="_blank">How to activate your Simify eSIM on your Apple iPhone</a>&#xA0;Android:&#xA0;You can find the installation and activation guide for Android <a class="fr-green fr-strong" href="https://simsdirect.gorgias.help/en-US/how-do-i-set-up-my-esim-on-an-android-device-480235">here.</a>(Video guides coming soon!)

Getting Started - How do I install and activate my eSIM?

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SimsDirect aka Simify

Guides on how to install and activate your eSIM

📲 Getting started with eSIM (install and activate)

My eSIM is not working

🛠 Not working! Troubleshooting

How do I make calls and texts without roaming fees?

How do I keep my home number for calls and texts while overseas?

Will I still be able to receive and send iMessages using a travel eSIM?

☎️ Calling and texting with eSIM

How do I cancel my order?

Do you have a phone number I can call?

My eSIM has not been delivered. I have not received my eSIM email. When should I receive it?

Is my device eSIM compatible?

It says 'invalid' or 'expired' when I try to install my eSIM

How to keep track of your data usage from your phone settings

What carriers and networks will I be connected to?

Do I need multiple eSIMs to cover my trip?

Finding the right eSIM for your trip

Fair Usage Policy for Unlimited eSIMs

Can I extend my data or days with a top-up?

How to avoid roaming fees with my home SIM while using a travel eSIM?

How much data do I need?

When will my eSIM activate? When will my validity start?

Money Back Guarantee & Refund Policy

Can I transfer/swap my eSIM onto another device?

What happens if I run out of data?

What data speeds will I have overseas?

Can I get a discount? Are there any sales/promotions happening?

Can I use seperate eSIMs on different phones?

How do I find my APN settings for my eSIM?

I keep getting "out of balance" messages or needing to contact my provider

What is an in-built VPN and how does it work?

I gave the wrong email address or I want to update my email address what do I do?