🌍 Your all-in-one guide to installing, using, and mastering your eSIM.

Welcome to the Simify eSIM Knowledge Hub - your complete guide to setting up, using, and managing your eSIM.
Find everything you need to stay connected: installation steps, troubleshooting tips, app tutorials, and support resources for both iPhone and Android users.

Each section below opens its own detailed guide.

✨ Stay connected. Stay Simified. ✈️

 1. eSIM Basics: Everything You Need to Know
🧭 Learn, Prepare, Understand

Essential pre-purchase knowledge: how eSIMs work, compatibility checks, and what to know before your trip.

What’s an eSIM? – Digital SIM 101

eSIM Compatibility & Network Unlock Checker

Install before you travel vs Activate on Arrival

Unlimited vs Fixed Plans – Fair Usage Policy & Speed Rules

How much data do I need?

Can I transfer/swap my eSIM onto another device?

Can I use separate eSIMs on different phones?

What is an in-built VPN and how does it work?

Does my SIM or eSIM come with a phone number?

eSIM APN Reference List

Will I have coverage while I’m on a cruise or out at sea?

Finding the right eSIM for your trip

Can I choose which network my eSIM connects to?

When should I buy my eSIM? (expiry windows 180 DAYS)

When will my eSIM activate / when does validity start?

Can I install before I fly?

I think I accidentally activated at home

2. iPhone Setup & Guides (iOS)
📱 Install, Activate, Connect

Step-by-step setup instructions for iPhone users.

Install your eSIM on iPhone (iOS 26) via the Simify App

Install your eSIM on iPhone (iOS 26) via QR code

Install your eSIM on iPhone (iOS 26) Manual Install (LPA String)

Activate your eSIM on iPhone (iOS 26) when you land in a covered country

Fix common iOS issues on iPhone (iOS 26) – Data Roaming, Mobile Data Switching OFF

Check data usage on iPhone (iOS 26)

iMessage & FaceTime setup – avoid roaming charges on iPhone (iOS 26)

3. Android Setup & Guides (Samsung, Pixel & more)
🤖 Install, Activate, Connect

Step-by-step setup instructions for Android users.

Android – Samsung – eSIM Installation & Activation

Android – Google Pixel – eSIM Installation & Activation

Fix common Android issues on Android – Data Roaming, Mobile Data Switching OFF

Check data usage on Android

4. Common eSIM Issues (and How to Solve Them)
🧩 Fix, Recover, Retry

Troubleshooting common errors like “Invalid,” “No Service,” or activation failures, clear steps to get you back online fast.

It says ‘invalid’ or ‘expired’ when I try to install my eSIM

My eSIM is installed but I can’t get data

My hotspot isn’t working

I’m getting a PDP error when trying to connect

I can’t find my Simify eSIM on my device

Slow speed / throttled data

My eSIM is stuck on “Activating” 

5. Using Your eSIM While Travelling
🌍 Use, Manage, Enjoy

How to use your eSIM abroad: data monitoring, hotspot use, switching SIMs, and avoiding roaming fees.

Need More Data or Days? Easy Fix!

Coverage & Data Speeds – What to Expect Overseas

Do I Need Multiple eSIMs to Cover My Trip?

How to Avoid Roaming Fees with My Home SIM While Using a Travel eSIM?

What Carriers and Networks Will I Be Connected To?

How Do I Keep My Home Number for Calls and Texts While Overseas?

How Do I Make Calls and Texts Without Roaming Fees?

6. Tools & Navigation
🧰 Explore, Manage, Navigate

Learn how to use Simify’s main tools, from our app and website to the Help Center and Customer Portal, to manage your eSIMs and stay in control wherever you go.

Using the Simify App (New!)

Navigating the Simify Website

Navigating the Simify Help Center

Using the Simify Customer Portal

7. Terms of Service
📜 Review, Understand, Comply

Policies, guarantees, and user agreements — everything about your rights and responsibilities.

Terms of Service

How Do I Cancel My Order?

Money Back Guarantee & Refund Policy

Currencies & Promos – Payments, Discounts & Refunds

8. Support & Contact Us - Live Chat Support (24/7 response)
💬 Ask, Reach, Resolve - Always online, always here for you.

Direct access to our support team, all contact options when you need extra help.

I need to talk to someone - how can I contact Simify?

Can I get a discount? Are there any sales/promotions happening?

My eSIM email didn’t arrive / resend email

Change / Correct my email on the order

Send feedback & feature ideas

✨ Stay connected. Stay Simified. ✈️