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Simify

SimsDirect

Back to simify.com

Back to simsdirect.com.au

SimsDirect aka Simify

How to Cancel Your Order. To cancel your order, please reach out to our team and provide the following:. The reason for your cancellation. Your order number. The email address used to place the order. Cancelling an eSIM Order. If your eSIM has not be

How to Cancel Your OrderTo cancel your order, please reach out to our team and provide the following:<ul><li>The reason for your cancellation</li><li>Your order number</li><li>The email address used to place the order</li></ul><hr>Cancelling an eSIM Order<ul><li>If your eSIM has not been installed, we can fully cancel and refund your order once we receive your request.</li><li>If your eSIM has been installed and activated, we can still cancel it; however, only a partial refund will be provided based on the remaining data or days left on your bundle.</li></ul><hr>Cancelling or Returning a Physical SIM Card<ul><li>If the SIM card is unused, we can process a refund. Once we receive your request, our team will guide you through the next steps.</li><li>If the SIM card has already been installed and activated, we may be able to offer a partial refund, depending on the usage.</li></ul>

How do I cancel my order?

We don't have a phone line for customer support. ☎️. Don't worry, though; the best way to reach us is via Live Chat 💬 on our website. 😊

We don&apos;t have a phone line for customer support. &#x260E;&#xFE0F;Don&apos;t worry, though; the best way to reach us is via <a href="https://simsdirect.com.au/">Live Chat</a> &#x1F4AC; on our website. &#x1F60A;&#xA0;

Do you have a phone number I can call?

Your eSIM is usually emailed to you within a few minutes after placing your order. 📩. Sometimes, your instructions, along with your QR code and activation details, may land in your spam or junk folder so please be sure to check there first. If you s

Your eSIM is usually emailed to you within a few minutes after placing your order. &#x1F4E9;Sometimes, your instructions, along with your QR code and activation details, may land in your spam or junk folder&#xA0;so please be sure to check there first.If you still can&#x2019;t find it, no worries! We can manually resend it for you. &#x1F44D;To help us locate your order quickly, please provide:<ul><li>Your order number</li><li>Or if you can&#x2019;t find that, your confirmation number</li><li>Or the email address used to make the purchase</li></ul>&#x1F449; For urgent help and to have your eSIM email resent ASAP, <a href="https://simsdirect.gorgias.help/en-US/flows/01HX8HPK3SQ84S6N6XWQV6RJHN">click here</a> and follow the prompts to get prioritized by our technical team.

My eSIM has not been delivered. I have not received my eSIM email. When should I receive it?

What Is An Unlocked Device? ⇢ If your device is unlocked, it can connect to any carrier's network. For example, if you bought your phone from Telstra, Optus, or AT&T, it's highly likely that it is locked, and our eSIMs will not work in it. If you bou

When should I activate my eSIM? 📶

I have not received my eSIM 📨

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📲 Getting started with eSIM (install and activate)

🛠 Not working! Troubleshooting

☎️ Calling and texting with eSIM

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How do I cancel my order?

Do you have a phone number I can call?

My eSIM has not been delivered. I have not received my eSIM email. When should I receive it?

Is my device eSIM compatible?

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