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How do I cancel my order?
To cancel your order, please get in touch with our team with the following information:. Cancelling an eSIM order:. Cancelling/returning a physical SIM Card order:. If your physical SIM Card has already been dispatched and is either on its way or has
Do you have a phone number I can call?
We don't have a phone line for customer support. Don't worry, though; the best way to reach us is via Live Chat on our website. 😊
My eSIM has not been delivered. I have not received my eSIM email. When should I receive it?
Your eSIM is usually emailed to you within a few minutes after placing your order. Sometimes, your instructions, as well as your eSIM QR code and details for activation, go to the spam folder in your email. Please check your spam folder. If it is not
How do I change my activation date for my SIM Card?
Some of our physical SIM cards require an activation date to be selected during checkout. However, most of our eSIMs and other physical SIM cards do not require an activation date to work when you land. If you need to change the activation date, plea
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