Fix, Recover, Retry Troubleshooting common errors like âInvalid,â âNo Service,â or activation failures, clear steps to get you back online fast.
What to do if you're scanning your QR code and it's coming up with a message that looks something like this đ. It's likely this message is coming up because the QR code had been scanned successfully, and the eSIM is already in your phone đą. Head to
eSIMs are technical products and do not always work flawlessly; so here's some things you can try đ. If you are getting a message saying your eSIM is expired or invalid, you may have already successfully installed it. To find out if it's already suc
My hotspot isnât working
A PDP (Packet Data Protocol) authentication error on your iPhone usually indicates an issue with the mobile data connection. This can happen for a few reasons - for example, if youâre trying to activate an eSIM outside its coverage area, if the eSIM
Head to your SIM Manager in Settings and take a look at where your Primary or home SIM is listed đSettings > Cellular/ Mobile. Sometimes, your phone will give your eSIM a default name like Business, Mobile Data, Secondary, Personal, or Travel. Since
Slow speed / throttled data
âĄď¸ NO - You havenât arrived yetThatâs totally normal! Your eSIM is simply trying to connect to a network thatâs not available where you currently are. To avoid unnecessary battery drain, you can:. Turn Mobile Data off for this eSIM, or. Temporarily d