Common eSIM Issues (and How to Solve Them) 🛠️

Fix, Recover, Retry Troubleshooting common errors like “Invalid,” “No Service,” or activation failures, clear steps to get you back online fast.

It says ‘invalid’ or ‘expired’ when I try to install my eSIM

What to do if you're scanning your QR code and it's coming up with a message that looks something like this 👇. It's likely this message is coming up because the QR code had been scanned successfully, and the eSIM is already in your phone 📱 Each eSI

My eSIM is installed but I can’t get data

eSIMs are technical products and do not always work flawlessly; so here's some things you can try 👇. If you are getting a message saying your eSIM is expired or invalid, you may have already successfully installed it. To find out if it's already suc

My hotspot isn’t working

If your hotspot or personal hotspot isn’t working while using your Simify eSIM, it’s usually related to your device settings or APN configuration. Here’s how to fix it depending on your device. Please make sure:. Your eSIM is installed and has data w

I’m getting a PDP error when trying to connect

A PDP (Packet Data Protocol) authentication error on your iPhone usually indicates an issue with the mobile data connection. This can happen for a few reasons - for example, if you’re trying to activate an eSIM outside its coverage area, if the eSIM

I can’t find my Simify eSIM on my device

Head to your SIM Manager in Settings and take a look at where your Primary or home SIM is listed 👀Settings > Cellular/ Mobile. Sometimes, your phone will give your eSIM a default name like Business, Mobile Data, Secondary, Personal, or Travel. Since

Slow speed / throttled data

If you’ve noticed your internet speed suddenly slowing down, don’t worry this might be due to data throttling, and it’s totally normal for Unlimited eSIMs. Our Unlimited eSIMs give you high-speed data every day. But after around 1.5GB of high-speed u

My eSIM is stuck on “Activating”

➡️ NO - You haven’t arrived yetThat’s totally normal! Your eSIM is simply trying to connect to a network that’s not available where you currently are. To avoid unnecessary battery drain, you can:. Turn Mobile Data off for this eSIM, or. Temporarily d

Android Notification: Plan Already in Use / Installed

If you’re seeing any of these messages saying your eSIM plan has already been used, don’t worry - this usually just means the QR code has already been scanned once. 👇. It's likely this message is coming up because the QR code had been scanned succes