🧭 Learn, Prepare, Understand Essential pre-purchase knowledge: how eSIMs work, compatibility checks, and what to know before your trip.
An eSIM (embedded SIM) is a small digital chip built right into your phone, tablet, or smartwatch.Unlike traditional plastic SIM cards that you have to wrestle into your device’s tiny tray, an eSIM lives inside your device, no shipping, no plastic, n
What Is An Unlocked Device? ⇢ If your device is unlocked, it can connect to any carrier's network. For example, if you bought your phone from Telstra, Optus, or AT&T, it's highly likely that it is locked, and our eSIMs will not work in it. If you bou
Before You Travel vs After You Arrive - Installing your eSIM is not the same as activating it
Unlimited vs Fixed Plans - Fair Usage Policy & speed rules. Fair Usage Policies are set by our network suppliers to ensure that all users enjoy stable and reliable connections. These policies help manage network traffic and prevent extremely high dat
Everyone uses data differently, so here’s a quick guide to help you pick the right plan:. 1. Lite UserYou mainly use Google Maps, web browsing, and messaging apps to stay connected.👉 We recommend 1–10GB of data. 2. Average UserYou do everything a Li
Once your eSIM has been installed, it’s locked to that device and can’t be moved to another one. If you’ve installed it but haven’t activated or used it yet, reach out to us. In most cases, we can cancel and resend a new eSIM so you can install it on
Absolutely! You can purchase multiple eSIMs in one order through our website or app and use each one on a different device. All eSIMs will be sent to the email address you used at checkout and will also appear in your Simify app when you log in using
An in-built VPN (Virtual Private Network) is a built-in safety feature that helps keep your online activity private and secure. It works quietly in the background to protect your data whenever you connect to the internet. 📱. Some of our eSIMs come w
Below you’ll find the APN settings for each of our available eSIMs.Use this as a quick reference if you ever need to manually configure or correct your eSIM’s APN. Most eSIMs will automatically apply the correct APN settings when installed and activa
No, you won’t have coverage while you’re out at sea since there are no mobile towers in the ocean 📶 🌊Once your ship docks or gets close to land, your eSIM will automatically reconnect and you’ll have coverage again ⚓️. If you’re having trouble gett
To find the best eSIM for your trip, you must be clear on which countries you are going to and how long you will stay in each country. The best way to find the right plan for your trip is to search the country or region you are travelling to on the w
Our eSIMs aren’t tied to one specific carrier. 📶. They automatically connect to the strongest available network in your location to ensure the best possible coverage and performance. This means your eSIM can seamlessly switch between multiple networ
When should I buy my eSIM? (expiry windows 180 DAYS)
Unactivated eSIMs remain valid for 180 days from the date of purchase and must be activated in one of the supported countries before that time to avoid expiry. You can scan and install the eSIM on your device while you're still at home, but the eSIM
Yes, you can! In fact, we recommend installing your eSIM about one week before your trip. That way, if you run into any issues (like installing it on the wrong device, accidentally deleting it, or finding out your phone is locked/incompatible), you’l
I think I accidentally activated at home